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Salesforce

As an experienced leader in Salesforce solutions, we help you solve your most complex business challenges—leveraging our industry solutions, blueprints, and cloud transformation capabilities.

Salesforce Services from a Proven Consulting and Technology Partner

With our long-standing global partnership with Salesforce, we deliver innovative and comprehensive Salesforce services utilizing their suite of products. To achieve our client's success and better business outcomes with Salesforce platform, we bring:

functional and pragmatic approach to solving business problems combined with deep industry insight and technology expertise,
technical expertise in application rationalization, legacy modernization, and complex projects with multiple third-party/back office integrations,
an extensive array of options including onsite, onshore, offshore and nearshore, high-touch consulting, and effective delivery.

Salesforce Services from a Proven Consulting and Technology Partner

Bringing AI, Data, and CRM Together

There is a massive pivot to AI-powered experiential interactions. Despite a certain level of economic uncertainty, organizations and consumers across the globe are no longer operating in survival mode. Hyper-personalization will increase the speed and quality of understanding each individual customer more deeply.

In today's hyperconnected world, websites and mobile applications are the basics of a digital experience. At the same time, experiences need to be improved proactively and continuously.

Meet the Author

Vijay Rao

Founder and CEO of Apisero, an NTT DATA company

Previously, Vijay has served in various executive, managerial and technical roles with firms including Barclays, Wells Fargo, Rodan + Fields, and Harte Hanks. Vijay has an M.A. in Information Systems from Boise State University and holds an active membership in the Forbes Technology Council.

Explore More on Our Blog

Experience the Future of Business with Salesforce

Experiences need to feel like one-to-one relationships with customers wherein technology is used as a tool to accomplish your business goals. Bringing AI, data, and CRM together helps customers experience magic and is the future of your business.

A massive pivot to AI-powered experiential interactions.
Key expectations of consumers.
- Hyper-personalization of products/services
- Speed and quality of service
- Digitally trusted experiences
Salesforce as a solution to build experiences for the future across different industries.
Deeper relationship management

Experience the Future of Business with Salesforce

READ THE ARTICLE

Salesforce Services

Our professionals have the extensive functional and technical expertise necessary to get the most out of Salesforce applications and the underlying Salesforce Platform, which makes it easy to customize Salesforce solutions to your business needs and develop custom applications.

Consulting Services

We design and develop the best strategy to resolve business challenges and achieve digital transformation along with Salesforce and our comprehensive technology platform.

Implementation and Integration Services

We build and integrate the entire set of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Commerce Cloud, Industry Cloud, Net Zero Cloud, Data Cloud, Mulesoft, Einstein AI, GPT, and Tableau to deliver true end-to-end solutions.

Customer Engagement and Experience

Our experts assess and help execute your customer-centric business strategy using Salesforce platforms to deliver superior experiences with a 360-degree view of your customers.

Application Support and Optimization Services

We provide full lifecycle support for Salesforce, updating it to meet your changing needs, adding multiple clouds, or working to harmonize it with your surrounding CI/CD environment.

Our Expertise

9,050+

Salesforce Certifications

It includes Salesforce certifications (Consultant, Developer, Architect, Designer, Marketer, Admin) and MuleSoft certifications. With deep and extensive expertise of Salesforce certifications, we deliver end to end seamless project solutions.
(As of June 2023)

3950+

Salesforce Certified Professionals

Our Salesforce certified professionals (Salesforce and MuleSoft) are located across 30 countries and work closely with industry sector professionals. Our Salesforce certified talents can help clients in local languages and vertical specialties, deliver successes by global CoEs of NTT DATA.
(As of June 2023)

20+

Years of Partnership with Salesforce

NTT DATA is a consulting and implementation partner since 2021 and is an authorized cloud reseller partner and AppExchange partner.

Success Stories and Latest Insights

Success Stories

Read how companies in various industries solved their challenges by partnering with NTT DATA.

Ensuring Competitiveness by Modernizing Operations

BCBSRI partnered with NTT DATA to transform customer experience by consolidating IT and customer management processes on a single platform that supports Salesforce, automated workflows, and DevOps.

READ THE STORY

Launching a Comprehensive Cloud-Based Platform for Sustainability Initiatives

BBVA introduces a comprehensive cloud-based solution for the automated management of its sustainability data. NTT DATA helped the strategic initiative to integrate the solution with BBVA's systems, develop the calculation processes and implement the reporting and dashboard system.

READ THE STORY

Transforming to the Next Generation "Data-Driven" Corporate Business Management

NTT DATA helped Asahi-Kasei reinvent the corporate business management platform. It started from business consulting, delivered to establish a digital management infrastructure to capture multiple data sources and visualize KPIs, and enabled predictable, efficient and effective management actions.

READ THE STORY (JAPANESE)

Transforming Bank's Core System with Salesforce Financial Services Cloud

NTT DATA helped Banco Pichincha transform its business by integrating the bank's core system with Salesforce Financial Services Cloud and received the Salesforce Partner Innovation Award in Financial Services.

WATCH ON YOUTUBE (SPANISH)

Latest Insights

Read our latest insights on topics related to Salesforce from around the world.

NTT DATA Unlocks the Potential of Salesforce

Expanding Salesforce platform capabilities and implementation expertise amplifies the value of the platform to its corporate users and clients.

READ THE INSIGHT

Achieving a Sustainable Business in 2023 and Beyond

Insights on Sustainable Promotion and how to achieve sustainable systems and human resources in day-to-day business operations in the Salesforce ecosystem.

READ THE INSIGHT

Decision Intelligence for Advanced Decision-Making

A case study of an insurance company's use of Decision Intelligence for sales planning that improved closing rates by 1.5 times.

READ THE INSIGHT (JAPANESE)

Salesforce Services in Your Country

We provide our Salesforce services in the following countries. Follow the link to find out what specific services are available in your country.

NTT DATA Services

NTT DATA EMEAL

NTT DATA Asia Pacific

For Other Services

Select a country below to explore other services and solutions available in your country.

Awards and Recognition

NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation. Explore the details of each award below.

Global Partner Ecosystem

We deliver client successes and business outcomes though our long-standing partnership with Salesforce and its extensive product solutions (Tableau, MuleSoft, Slack, and former Vlocity, etc.), including AppExchange ISVs and professional talent fulfillment partners.