Managed Services
Our Managed Services team has specialized roles for handling various aspects of your day-to-day operations.
As part of the NTT DATA group, our global footprint in multiple regions and countries and round-the-clock coverage allow us to support the needs of multinational organizations—whether they’re for internal business processes or shared services.
Our services include:
- DBA911: Database Maintenance Support
- IT Service Management (ITSM)
- Application Management Service (AMS)
- Infrastructure Management
- Cloud Hosting
- Business Analysis and Quality Assurance
- Helpdesk Support
IT Service Management
Our IT Service Management offering uses mature processes, procedures and standards that adhere with the ITIL framework methodologies. The process involves an extensive discovery and transition phase to ensure efficiency and readiness prior to operation. Once the service is running, we are committed to continuously improving our service delivery on a regular basis using the data collected by our service reports and measurements
We provide a wide range of support packages that we can customize based on your business needs and your end users’ requirement. We have a superb track record managing application such as Microsoft Dynamics NAV, Microsoft SP.NET, Microsoft Office 365, Microsoft SQL, Microsoft SharePoint and many other third party applications. Our goal is to align our services with the needs of our clients by integrating our processes with the clients’ strategies.
We are also experienced in SOX Audit and other compliance practices required by our clients.
Helpdesk
We also offer helpdesk support to help you maximize business continuity. Incidents can be reported through our Service Desk 24 hours a day, seven days a week. We provide end-user technical support ranging from self-service tools to proactive issue avoidance and real-time remote problem resolution. Our Service Desk is finely tuned and customized to the specific needs of your business and end-users—whether it’s planning, delivery operations, or overall infrastructure management—to give your workforce the best IT support experience.
Database Management
DBA911 is a managed service that provides 24/7 proactive support to ensure the optimal performance of your database systems. This service offers the expertise of certified professionals who will monitor your databases regularly, provide technical assistance to your in-house staff on all database-related problems, and assist you in the event of a database failure. Our administrators will complement your existing staff whose role involves basic operation functions, including database startup, shutdown, and running pre-defined backup procedures.