Virgil Ilian

Senior Research Consultant, NTT DATA Romania

Virgil Ilian is a creative researcher, academic and entrepreneur, who’s passionate about new technologies. His determination to push the limits of technology has led him on the path of becoming an evangelist for AI and blockchain. Virgil has taught at the Polytechnics University of Bucharest for 11 years, and spent 10 years providing consulting services for organizations that want to innovate. Virgil has a PhD in Robotics, Reliability and Machine Learning, and has been involved in several mobility academic programs around the world.

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Stop, Look, Listen: How Customer-Centricity Will Save You When Everything’s Changing

Stop, Look, Listen: How Customer-Centricity Will Save You When Everything’s Changing

By Virgil Ilian Senior Research Consultant, NTT DATA Romania

The tech of 2012 saved us in our time of need. But organisations don’t need to be able to predict the future, instead they must embrace customer-centred rapid-innovation, even when it may conflict with traditional ways of doing business.

CX Design & UX Innovation Operational agility