David de Castro Pérez

Innovation Manager, NTT DATA Europe & LATAM

David de Castro is a Manager in the Innovation and Strategic Investments unit in NTT Data EMEAL where he leads transformational initiatives. Based in Madrid, as an engineer with an MBA, he has a long track record in innovation management, business development and strategic consultancy. Before, he led research and innovation activity, as Head of Innovation, in a group of companies which operates in the aerospace and security sectors.

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Ushering in a New Era of Customer Engagement with Digital Twins

Ushering in a New Era of Customer Engagement with Digital Twins

By David de Castro Pérez Innovation Manager, NTT DATA Europe & LATAM

It’s the next big thing in understanding and engaging customers: building a virtual replica of the business ecosystem, and leveraging ontologies as enabling technology. This exciting branch of AI can help businesses to generate very targeted insights into their customers’ expectations and needs.

Artificial intelligence Breakthrough technologies CX Trust