43 results
Leadership First, Location Second
No matter how you feel about it, remote work is here to stay. As leaders, how confident and comfortable you are with this shift will depend on your own experiences, background, and even your seniority. There are very real changes involved in working remotely or in hybrid teams, but there is good news: when we take the time to be intentional, the proper courses of action become clear.
Hybrid workingPost-Covid workplaceShaping cultureStrategyTrust
Creating Balance, Transforming Work, Empowering People
Covid has changed how people view their professional trajectories, as well as the way in which companies perceive their employees. Leaders now have the opportunity to experiment, testing hybrid work formulas in order to secure both the health of the company and of the individuals working within it. At the core is balance, fairness and inclusivity.
Employee wellbeingPost-Covid workplaceRecruitmentShaping cultureTalent managementTrust
Looking Back to Get Ahead
Looking back has always been a crucial part of moving forwards. Understanding the history of the workplace can help business leaders to accelerate their path to success in the future. The best advice for delivering a great employee experience, that will attract and retain the best people, is hidden in our past.
EXHybrid workingShaping cultureTrust
Earning Trust and Customer Capital Through Integrity
Trust is what defines a business. To gain the utmost respect of not just their customers, but their employees, partners and communities, companies must earn their trust. But earning high levels of trust from people external to the business must begin with an internal commitment to integrity.
CXSocial impactStrategyTrust
Cybersecurity is Everyone’s Job
In a hyperconnected world, cybersecurity is a vital part of protecting both corporate reputation and the safety of employees. While IT departments might be responsible for putting systems in place, it takes every employee from the C-suite down to ensure those systems remain intact.
BrandCorporate governanceData privacyRisk managementSecurityTrust
Lessons From the Past to Guide the Future: Humanity in Cybersecurity
Creating effective cybersecurity systems is about so much more than understanding your vulnerabilities and putting measures in place to mitigate them. It begins with understanding what has made human beings feel safe in the past, and using those lessons and behaviors to build an electronic world they can trust.
CXEXSecurityShaping cultureTrust
Ethics: A Consultant’s Guide
Being able to recognize a consulting organization’s ethics, reflected in their culture, greatly influences their clients’ ability to trust them. It is therefore the remit of the individual consultant and the organization to ensure they are engaging clients with the best intent, that they don’t falsely represent themselves, that they charge fairly, and conduct their business with integrity.
Corporate governanceESGEthicsShaping cultureTrust
Trusting the Human in Our Future
Employees and customers have new expectations of organizations, not just to speak and understand their language, but ultimately to be human – in the decisions that they make, the values they represent, and the way they contribute to human progress. Trust is the driving force of change and value creation; trust gives us the power to reimagine, rethink and reshape our world, environment and professional as well as personal context.
CXEXShaping cultureTrustWorking practices
Digital Trust: The Difference Between Future-Fit and Obsolete
Ignore digital trust at your peril. Customers are talking with their feet, cutting ties with brands that display poor data security. The essential ingredient, in this age of digitization and mass data collection, is unwaveringly strong cybersecurity.
Data privacyRisk managementSecurityTrust
Technology, Ethics and Customer Trust
Companies that want to differentiate themselves will have to take a long, hard look at their practices around safeguarding customer data. Practices need to comply with the relevant laws, of course, but they also need to be rooted in ethics. Risk governance technologies make it easier than ever before for companies to be both compliant and ethical – and prove to customers they can be trusted.
BlockchainData privacyESGEthicsSecurityTrust
Trust or Bust – Why Transparency Matters
In a post-pandemic world of rising prices, broken supply chains and disruptive technologies, where do trust and transparency fit? Are they nice-to-have luxuries or essential components of success? If they are essential to success, how can businesses deliver them to increasingly cynical consumers?
CXData privacyTrust
Zero Trust: Your Digital Transformation Requires a Risk Transformation
New and evolving technology landscapes need evenly-matched cybersecurity: as new opportunities arise through digital tools, so too do new risks. Using a framework such as Zero Trust – which assumes every entity attempting to access the system or network may have malicious intent and therefore, as a default, should not be trusted – provides the visibility and controls needed for modern businesses to protect themselves and their customers.
Data privacyData strategy & BISecurityTrustWhitepaper
Future Fit: Implementing Cloud-Based ERP the Right Way
Enterprise Resource Planning is a key piece of the puzzle when it comes to turning operational excellence into competitive advantage. But as the cloud opens up opportunities, relationships between clients, services and suppliers are changing. As suppliers are being asked to accept more client risk, and own processes in the future, success in the new world will come from carefully building trust.
CXOperational excellencePartnershipsTeam dynamicTrust
Protecting Customer Accounts and Information in a World of Digital Connectivity
As our digital abilities become increasingly sophisticated, our cybersecurity measures develop at the same pace that a cybercriminal’s savviness also can. Businesses must continue to take the right measures to protect their futures with the developments of remote access and other digitization efforts.
AutomationCXData privacyFinancial servicesSecurityTrust
Misconceptions Around Zero Trust
There are misconceptions around Zero Trust, as businesses may be fearful of a perceived need to completely rebuild their security architecture, but all it takes is a step-by-step approach. What is the journey to making the security of your business airtight?
Data privacyOperational agilitySecurityTrustWorking practices
Building Trust in Artificial Intelligence
Trust is an imperative value in human interaction and behavior. In the business world, this is no different. AI has also become a key tool in unifying the business world with human elements to help automate processes and manage complex data. The pressure is on for organizations to keep up with the times and adopt using AI, but why are some companies hesitant to do so? Can AI be trusted?
Artificial intelligenceAutomationCorporate governanceDiversity, equity & inclusionTrustWhitepaper
Zero Trust – It Begins With Identity Management
Zero trust is a necessary evolution for businesses to be cyber secure in our digital modern landscape. To eliminate cyber risk and threats, businesses can implement a zero trust approach to protect data and systems every step of the way.
Data strategy & BISecurityTrust
Why Trust is Stuck in the U-Bend
We are facing a continuing erosion of trust in the institutions of capitalism, globalization and democracy. But with a focus on regeneration, instead of just responsibility and resilience, businesses can plot a course through this period of disruption and systemic change.
Environmental impactESGSocial impactStrategyTrust
Empathy and Trust: The Human Engine in Organizational Performance
On the back of the biggest ever global economic shutdown, organizations embraced empathy and trust as the newest workplace traits. As we begin to experience some semblance of normalcy, there is a window of opportunity to leverage this rediscovered state of ‘humanized connection’ for customer-led empathy to improve people and business performance.
Employee wellbeingShaping cultureSocial impactTrust
How Companies Can Build Trust in Uncertain Times
Trust can take years for organizations to build with customers and employees, but only moments to break. How can businesses secure and build trust that can stand the test of time in a turbulent period of economic shakiness, political unrest and a global pandemic?
Corporate governanceShaping cultureTrust
Trust: The New Currency of Business
In a world where skepticism and misinformation have now become the default, trust has become the new currency for business. And those companies that know how to spend it well can create a competitive advantage by making sure that their actions speak louder than words.
PurposeSecurityShaping cultureStrategyTalent managementTrust
Protecting Data Starts With Good Governance
Whatever the trigger, significant technological and other business changes should never damage your customers’ trust in you. This means keeping their personal data safe. In fact, done well, data protection ought to increase confidence in your business. How to get there? It starts, as with many things, with a detailed understanding of the challenges and strong governance around the solutions.
Corporate governanceData privacySecurityTrust
Ushering in a New Era of Customer Engagement with Digital Twins
It’s the next big thing in understanding and engaging customers: building a virtual replica of the business ecosystem, and leveraging ontologies as enabling technology. This exciting branch of AI can help businesses to generate very targeted insights into their customers’ expectations and needs.
Artificial intelligenceBreakthrough technologiesCXTrust
Nurturing Inclusivity and Productivity in a Hybrid World
Businesses must continue to navigate the evolving relationship between employers and employees to ensure a happier and productive workforce. Setting clear expectations and empathizing with individual motivations and priorities encourages transparency, and helps to build a trusting culture in the organization.
Diversity, equity & inclusionEmployee wellbeingHybrid workingTeam dynamicTrustThe Human Side of Risk
In such turbulent times, with a global pandemic and the drive towards the digital world, dependence on cyber safety and consumer trust only becomes increasingly important. Technology continues to develop in complexity, as do our methods to mediate it, but it’s imperative that we don’t forget the human side of risk, too.
EXRisk managementShaping cultureTrust
The Value of Trust in Business Relationships
Today the global operating environment stands on shaky foundations. Technology is changing at unprecedented rates, and with significant political and economic instability, uncertainty defines interaction, experience and strategy. To build a future that can withstand this complexity, organizations need to put trust at the forefront of their engagements and operations.
BrandESGShaping cultureTrust
Welcome to the sixth issue of CXO Magazine
Today, organizations are harnessing rapid advances in technology and cutting-edge innovation to enable success in the marketplace. Yet amid the fast-paced drive to meet customer and business goals, leaders are realizing that, in addition to the speed to deliver, there must be a constant, unwavering focus on building and maintaining trust.
Issue welcomeStrategyTrustWelcome Letters
NTT DATA’s Zero Trust Journey 2: Architecture (and What We’ve Learned)
The zero trust journey is all about taking measures to assure your business security at every level. While it sounds complex, it is more simple than it seems, and is worth every effort to ensure that access to data is only granted to those who have sufficiently proved their identity at every stage necessary.
Data privacyOperational agilitySecurityTrustWorking practices
Establishing Trust in Data for Businesses
Obtaining data can open up a whole wealth of business opportunities, as long as the data is valid and trustworthy. However, having incorrect, outdated or inaccurately sampled data can be damaging and costly. In such turbulent times, how can we secure data integrity for the best outcomes for businesses?
Artificial intelligenceData privacyData strategy & BITrust
TX Marks the Spot: The Strategic Value of Total Experience
The past ten years have seen the evolution of expectations, from what customers expect from brands and what employees expect from employers, to what the organisation expects from itself, its own culture and reputation. Combined, these expectations define the concept of the Total Experience (TX) – a concept that’s reshaping corporate strategy, interaction and engagement.
CXEXStrategyTrust
Leading Inclusively in a Covid-19 World
Inclusive leadership is more critical than ever as we continue to navigate through the Covid-19 pandemic. Leaders are working to maintain productivity, collaboration, and innovation during these challenging times. Those who can also address amplified issues around inclusion and belonging in a distributed workforce will be primed for superior organisational performance in the future.
Diversity, equity & inclusionEmployee wellbeingPost-Covid workplaceTrust
Blockchain Will Change Everything: Here’s How to Spot the Opportunities Early
Remember when people thought the internet wouldn’t catch on? Forward-looking people and organisations quickly adopted networked technologies, understanding the possibilities they offered. The same is true of blockchain – and just like the internet, blockchain is all about finding the patterns and acting early.
BlockchainBreakthrough technologiesFinanceTrust
Inspire Organisational Agility, Don’t Command It
By treating staff as customers, letting go of perfectionism and ensuring teams are both empowered and encouraged to make decisions, leaders are giving their organisations the best chance of success amidst this time of great uncertainty. When people feel part of the change, as opposed to subject to it, the true benefits of agility can be realised.
EXShaping cultureStrategyTrust
Ethics in Innovation
Businesses strive to create new technologies, products and services that reshape or even disrupt their markets. Yet businesses also need to understand they must innovate sustainably and ethically. With pressure to innovate quickly - bias, ethics and discrimination can easily be forgotten.
Artificial intelligenceData privacyDiversity, equity & inclusionTrust
In the Age of AI, the Most Important Leadership Quality is Innately Human
As businesses continue to evolve their use of automation, what does this mean for leadership? AI and machine learning promise massive efficiency gains, but at what cost? Effective leadership in today's agile businesses means connecting on an emotional level with each employee. An algorithm will never replace an empathetic leader.
Artificial intelligenceEmployee wellbeingStrategyTrust