Gianluca Randazzo

Head of Sustainability, Banca Mediolanum

Gianluca Randazzo joined Mediolanum in 1997 and contributed to launch CRM services when Banca Mediolanum was founded. He has been in charge of sustainability-related development for the Mediolanum Group since 2014. He supports the Board of Directors in designing and implementing sustainability strategies, handles the relationship with stakeholders, promotes and coordinates projects on environmental issues, draws up the non-financial statement and organizes the activities of Fondazione Mediolanum Onlus. He has been a board member of the Management Committee of Fondazione Italia Sociale since May 2019 and a member of the Board of Directors of Fondazione Mediolanum Onlus since January 2020.

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People-Centric Banking: How to Gain the Trust of Future Generations Through Sustainability

People-Centric Banking: How to Gain the Trust of Future Generations Through Sustainability

By Gianluca Randazzo Head of Sustainability, Banca Mediolanum

As one of our oldest institutions, banks have a pivotal role in shaping our local communities and even our global society. Going beyond being customer-centric, some banks are embracing being people-centric – looking after and enhancing the community they serve. By placing sustainability at the core of their strategic practice and relationship building, banks can build trust with all customers, and in particular the younger generation.

Environmental impact ESG Financial services Social impact