SAP’s Cathy Ward talks about going through the largest global transformation in the history of the company, the changing nature of the COO’s role, and why anticipating and driving (instead of resisting) change is how businesses can grow and prosper in the new post-Covid world. And how – in the shift from a focus on cost-effectiveness to resilience, sustainability and experience – organisations can increase their operational intelligence and help to shape the future.
Dive deeper into the evolution of the Chief Operating Officer’s role into one of ‘Anticipation Officer’, and how to create clarity and purpose for your workforce, here.
