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Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Financial Accountant prepares more routine financial reports, processes journal entries, processes the accounting month end, and prepares balance sheet reconciliations. The primary objectives of this role is to reports costs, productivity, margins, and expenditures and offer financial recommendations. This role also assists with management and preparation of budgets

What you'll be doing

Key Roles and Responsibilities:

• Under supervision, assists with the following tasks: Implement, control, and monitoring of periodic compliance testing.
• Actively support the management of overall financial forecasting processes.
• Review financial records to ensure they comply with company policies and accounting principles.
• Undertake a regular review of the accuracy of regulatory calculations and submissions.
• Experience working
• Reconcile accounts, resolve discrepancies, and collaborate across various finance and non-finance functions.
• Analyze journals, produce data analysis and reports and assist with variance analysis.
• Assemble the annual audit information for external auditors.
• As a partner in the accounting process, recommend how to improve efficiency using automation.
• Analyze past performance financial data and prepare budgets and forecasts for business unit management.
• Implement effective financial controls, including systems reconciliations and ensuring the integrity of reported figures.
• Proactively supports the activities of the accounts receivable function within the assigned business unit.
• Process month-end activities which include the preparation and processing of month-end journal entries, processing loan and bank account entries and reconciling these accounts, and executing a variety of actions in the accounting system.
• Perform cash management activities and produce the bank reconciliations for company bank accounts and process all the necessary bank account entries required.
• Regular review tax calculations and reports to ensure compliance including determining and managing sales tax compliance.
• Review the credit vetting process by ensuring that new accounts are opened in line with financial procedures.

Knowledge, Skills and Attributes:

• Good communication skills (verbal and written)
• Good interpersonal skills
• Ability to self-manage
• Display good planning and organising ability
• Demonstrate good attention to detail
• Deadline driven individuals who contribute to the success of the team
• Able to cope with stressful situations
• Able to deal with different individuals at all levels in the organisation
• Take own initiative and have a solutions-orientated approach
• Maintain a high standard of accuracy and quality
• Proactive approach with the ability to think ahead in a fast-paced environment
• Ability to work independently and be a knowledge expert

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Accounting or related

Required Experience:

• Moderate experience gained in a similar position
• Moderate experience working with accounting software

#GlobalDataCentersCareers

 

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of client's high level and low-level security architecture and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Security Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, apply monitoring tools and respond to alerts.
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail.
• Assists in analyzing, assigning, and escalating support calls.
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by the company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• Coaches L2 teams for advance technical troubleshooting and behavioral skills.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Relevant certifications depending on technology domain expertise such as (but not limited to) - CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP.

Required Experience:

• Seasoned Managed Services experience handling complex Security Infrastructure.
• Seasoned experience required in Engineering function within a medium to large ICT organization.
• Seasoned working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cross Technology Sales Specialist is a seasoned subject matter expert and is a quota-bearing sales persona. The purpose of this role is to primarily pursue, and land qualified leads identified by the Client Management team and other respective teams.

The Cross Technology Sales Specialist identifies new opportunities from a selection of existing accounts, and presents solutions, value propositions, partner configurations, cost structures, and revenue models to the client that meet their needs. This role works directly with clients at a variety of levels, as well as internal subject matter experts.

A substantial amount of time is spent on engaged selling or supporting the sales process in partnership with Client Managers. This role contributes to the pre-sales process by working with pre-sales architects to create the best solution design for the client, as well as building and developing excellent stakeholder relationships with new and existing clients, whilst developing new business channels and territories.

What you'll be doing

Key Responsibilities:

• Maintains subject matter expertise in multiple domains or solutions set.
• Supports the closure of sales based on multiple technology domain knowledge.
• Addresses the technology conceptual challenges during the sales process.
• Maintains a high level of relevant product and service knowledge to have meaningful conversations with potential and existing clients.
• Maintains awareness of the competitive landscape, market pricing, and strategy and how to penetrate a new market.
• Works with relevant technology vendors and ensures a deep understanding of their solutions and how they can contribute to our own solutions set.
• Engages and interacts with clients to uncover and understand client business goals and articulates the solution/deliverables that the client requires, as opposed to the products that they need to buy.
• Prepares and conducts client workshops and presentations and establishes relationships with multiple client stakeholders and secures deals with clients to achieve assigned sales quotas and targets.
• Uses understanding of the client’s business and depth of knowledge on the technology-specific solution to personalize the recommended solution in line with the client’s need.
• Identifies and acts on new sales opportunities within an account and works with the sales teams to drive them to closure.
• Pursues and lands qualified leads identified by the client managers and other lead generation sources.
• Executes on the sales strategy and supports the wider territory sales plan, defining own plan for the solution to ensure that sales target is achieved.
• Develops and maintains clear account plans for appropriate clients and targets.
• Identifies, assesses and highlights client risks that could prove detrimental to the client’s organization and credibility.
• Partners with internal teams to ensure the scope of work and proposals are tracked and managed.
• Uses sales methodologies and tools such as opportunity plans, and account plans to drive the sales process.
• Develops and implements an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders.

Knowledge and Attributes:

• Seasoned demonstrated success in achieving and exceeding sales and financial goals.
• Seasoned in developing and encouraging meaningful customer relationships up to senior leadership level.
• Seasoned proficiency in delivering engaging sales presentations.
• Seasoned proficiency in team selling approach.
• Seasoned knowledge of competitors and ability to apply competing successful sales strategies.
• Ability to define sales strategy coupled with seasoned sales solution capabilities.
• Client-centric approach with ability to understand customer problems and find best-fit solutions.
• Flexible to adapt quickly to short, new missions or urgent deadlines.
• Seasoned negotiation abilities to craft solutions that are beneficial to customers, partners, and organization overall.
• Close attention to maintaining up to date, accurate sales forecast and close plans.
• Seasoned business acumen.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in information technology/systems or sales or a related field.
• SPIN and / or Solution Selling certification(s) preferred.
• Relevant technology and vendor certification(s) preferred.

Required Experience:

• Seasoned sales experience in a technology or services environment.
• Seasoned understanding of IT Managed Services environment.
• Seasoned experience of solution-based selling with a proven track record of sales over-achievement.
• Seasoned experience in selling complex cross technology solutions and services to senior level clients.
• Seasoned experience in resolving a wide range of issues in creative ways to meet targets and objectives.
• Seasoned experience in networking with senior internal and external people in the specialist area of expertise.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role..

Required Experience:

• Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (such as Security, Network, Data Centre, Telephony, etc.).
• Working knowledge of ITIL processes.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Managed Services Information Security Analyst is an entry level subject matter expert, responsible for monitoring, analyzing, interpreting and reporting on the incoming client data for the purpose of delivering security information and recommendations to the clients, enabling the organization to deliver the contracted security services.

This role includes performing tasks such as security incident detection and response, security event reporting, threat hunting, content maintenance (tuning) and interacting with clients to ensure their understanding of the information generated, recommending client system changes as well as answering security related queries from the clients.

This is an entry level role within the Managed Services Information Security Analyst team and works under guidance of more experienced analysts within the team.

What you'll be doing

Key Responsibilities:

• Works as part of a global Cyber Defense Centre (CDC) team that works 24/7 on rotational shifts.
• Works with client stakeholders and relevant internal teams to tune the MSSP platform and client SIEM to enable more efficient detection, analysis and reporting.
• Under guidance, generates continuous improvement ideas for supported security tools/technologies, to enable improvements to the company services, employee experience and client experience.
• Adheres to SOPs, customer Run Books and standard processes to ensure a globally consistent delivery whilst also proposing changes and improvements to these standards.
• Utilizes and document best practices and amend existing documentation as required.
• Support with security incident handling and response from several vectors including End Point Protection and Enterprise Detection and response tools, attack analysis, malware analysis, network forensics, computer forensics.
• Learns and utilizes a broad range of skills in LAN technologies, Windows and Linux O/S’s, and general security infrastructure.
• Ensures usage of knowledge articles in incident diagnosis and resolution.
• Under guidance, perform defined tasks to inform and monitor service delivery against service level agreements and maintain records of relevant information.
• Cooperates closely with colleagues to share knowledge and build a cohesive and effective team environment, benefiting the individual, the business and the client.
• Performs any other related task as required.

Knowledge and Attributes:

• Knowledge on implementation and monitoring of a company supported SIEM or security tools/technologies/concepts.
• Knowledge on security architecture, worked across different security technologies.
• Knowledge and understanding of the operation of modern computer systems and networks and how they can be compromised.
• Displays excellent customer service orientation and pro-active thinking.
• Displays problem solving abilities and is highly driven and self-organized.
• Good attention to detail.
• Displays analytical and logical thinking.
• Well spoken and written communication abilities.
• Ability to remain calm in pressurized situations.
• Ability to keep current on emerging trends and new technologies in area of specialization.

Academic Qualifications and Certifications:

• Bachelor's degree or relevant qualification in Information Technology or Computing or a related field.
• Security certifications such as (but not limited to) AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCNA, JNCIA, ACCA, PCNSA, CCSA is advantageous.

Required Experience:

• Entry level experience in SOC Analysis Operations.
• Entry level experience in SIEM usage for investigations.
• Entry level experience in Security technologies such as (but not limited to) Firewall, IPS, IDS, Proxy.
• Entry level experience in dealing with technical support to clients.
• Entry level experience in handling security incidents end to end.
• Entry level experience in configuring/managing security controls, such as SIEM, Firewall, IDS/IPS, EDR, NDR, UTM, Proxy, SOAR, Honeypots and other security tools.
• Entry level experience in Security Analysis or Engineering preferably gained within a global services organization.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Job Description:

As a Business Controller, you will play a crucial role in overseeing the financial health of our organization. Together with a team of experienced colleagues, you will be responsible for financial planning, analysis, reporting and ensuring that our financial operations are efficient and effective. Your insights will support strategic decision-making and contribute to the overall success of the company.

What you'll be doing

About Us:  Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. As a leader in our industry, we are looking for a passionate and energetic person to take on the role of Business Controller.

A Day’s Work:

Throughout the day, a business controller acts as a liaison between financial and non-financial stakeholders, ensuring that financial information is accurately reported and analyzed to support decision-making

• Team Meetings: Participate in or lead meetings with the finance team to discuss ongoing projects, financial performance, and any issues that need addressing.
• Review Financial Reports: Start the day by reviewing financial reports and statements from the previous day. This includes checking for any discrepancies and ensuring all transactions are accurately recorded.
• Budget Management: Work on developing and managing the company's budget. This involves creating forecasts, analyzing performance against the budget, and making adjustments as needed
• Financial Analysis: Conduct detailed financial analysis to assess the company's financial health. This includes analyzing financial statements, identifying trends, and providing insights to improve financial performance
• Reporting: Prepare and present financial reports to management and other stakeholders. This includes monthly, quarterly, and annual financial reporting, as well as ad hoc reports as required.
• Cost Control: Oversee cost management processes, identify cost-saving opportunities, and implement strategies to ensure the company maintains an efficient cost structure

Key Responsibilities:

• Develop and implement financial strategies and plans.
• Conduct financial analysis and provide insights to support business decisions.
• Prepare and present financial reports to senior management.
• Monitor and manage budgets, forecasts, and financial performance.
• Identify and mitigate financial risks.
• Ensure compliance with financial regulations and standards.
• Collaborate with various departments to optimize financial processes.
• Support the development of business cases for new projects and investments.

Who We are Looking For:

• Education:          Degree in finance, accounting, or a related field.
• Experience:        Experience as Business Controller or similar role. 2nd or 3rd career step.
• Skills:                  Strong analytical and problem-solving skills.
• Attributes:          Attention to detail and high level of accuracy.
• Tools:                  Proficiency in financial software and tools (e.g., ERP systems, Excel).
• Communication: Strong communication skills.
• Teamwork: Ability to work independently and as part of a team.
• Language: Proficient in both Dutch and English.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• The chance to make a significant impact on the company's success.

Why Join Us?

• Growth Opportunities: An important role with significant potential for development and personal growth.
• Dynamic Environment: Work in a vibrant environment with continuous improvements and stakeholder interaction.
• Impactful Role: Play a crucial part in transforming our finance team into a business-focused, data-driven powerhouse.
• Work hard, play hard:  meeting your co-workers outside of work @Makiti events, sports events and the pinball machine near the bar!

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.

What you'll be doing

Key Responsibilities:

• Conducting LAN surveys to assess network infrastructure and identify areas for improvement.
• Performing wireless site surveys, including passive and APOS (Access Point on a Stick) surveys, to ensure optimal wireless coverage and performance.
• Executing rack and stack activities, including the physical installation of network equipment in data centers or server rooms.
• Configuring and troubleshooting network devices such as routers, switches, and firewalls.
• Providing on-site support for network deployment and maintenance, ensuring minimal downtime and optimal performance.
• Documenting network configurations, changes, and troubleshooting steps for future reference.
• Interacts with clients on site and remote to meet complex requirements of a solution.
• Escalates unresolved problems and issues to the relevant third parties.
• Responds to escalated client requests.
• Escalates complex problems to the relevant third parties.
• Writes reports and proposals and completes and maintains project documentation.
• Assists with the documentation of standard operating procedures relating to installations and fixes.
• Acts as coach and mentor to more junior Implementation Engineers and Technicians.
• Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.
• Included in higher complexity design work, with input to the design expected.
• Expected to take ownership of relevant technologies according to domain or specialization.
• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned understanding and appreciation of technical design and business principles.
• Seasoned project fundamental and administration ability.
• Seasoned project skills which are demonstrated in the execution of installations and other assignments.
• Excellent customer engagement skills
• Demonstrate relevant domain specialist knowledge.
• Excellent verbal communication skills.
• Client focused and displays a proactive approach to solving problems.
• Ability to work under pressure.
• Ability to coach, mentor and provide guidance to team members.

Academic Qualification and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or a related field preferred
• Associate and/or Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
• Cisco Dev Net certification

Required Experience:

• 2-5 years' experience conducting LAN surveys and documenting network structure
• 2-5 years' experience conducting WLAN surveys (passive and APOS) using Ekahau or Hamina tools. Ekahau preferred.
• 2-5 years' experience configuring and troubleshooting devices like routers, switches, wireless LAN controllers, and Access Points
• Ability to travel 50+%
• Ability to lift servers and network equipment for installation in racks
• Seasoned work experience in technical implementation engineering, specific to Networking technologies.
• Seasoned experience engaging with clients and conducting presentations.
• Seasoned report writing experience.
• Seasoned project management
• Seasoned experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers
• Seasoned experience in diagnosis and troubleshooting

Must live within 30 miles of a major hub/international airport.

For this role, the ideal candidate will reside in Washington DC, New York/New Jersey, or Boston, MA.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Consultant is responsible for translating clients’ cybersecurity requirements and customising and implementing security services into specific systems, applications and product designs. This role identifies and develops the security solutions for clients using company products, outsourced technology solutions and technical tools. This role consults with clients regarding secure product configuration, deployment, and security patches to minimise security vulnerabilities.

In addition, this role provides comprehensive scanning, penetration testing, vulnerability assessments, monitoring services and source code analysis and delivers detailed results to clients. This role guides and supports clients in the development and implementation of product security controls.

What you'll be doing

Job Description

Key Roles and Responsibilities:

·       Assist in conducting security assessments, vulnerability scans, and penetration tests to identify weaknesses in client systems.

·       The role is an individual contributor role.

·       Analyse security data, logs, and reports to detect and investigate security incidents or anomalies.

·       Prepare and maintain documentation, including security assessment reports, findings, and recommendations.

·       Stay updated on the latest cybersecurity threats, vulnerabilities, and industry best practices.

·       Assist in evaluating client systems for compliance with industry standards (e.g., ISO 27001, NIST) and regulatory requirements.

·       Communicate effectively with clients to understand their security needs and concerns.

·       Participate in training programs and certifications to develop expertise in cybersecurity.

Knowledge, Skills and Attributes:

·       Work is reviewed periodically based on a set of defined procedures or precedence

·       Normally receives general instruction on work and new assignments

·       Learns to use professional concepts

·       Strong interest in cybersecurity

·       Knowledge of cybersecurity concepts, principles, and best practices

·       Should be familiar with security tools and technologies

·       Excellent analytical and problem-solving skills

·       Effective communication skills, both written and verbal

·       Ability to work collaboratively in a team environment

·       Eagerness to stay up-to-date with the evolving cybersecurity landscape

Academic Qualifications and Certifications:

·       Bachelor's degree or equivalent in Information Technology or Computer Science or Engineering or related

·       Industry relevant certifications such as CISSP, CISM, CEH, GSEC or CompTIA Security+

Required Experience:

·       Experience in the Information Technology Security Industry or relevant experience in similar role within a related environment

·       Experience with security architecture design principles

·       Experience with industry compliance and standards such as ISO 27000, PCI:DSS, NIST, HIPAA or others

·       Experience with security tools and techniques to cover SANS Top 25, OWASP or others

·       Experience working in a multi-team environment across multiple geographies

·       Digital forensic and incidence respond.

·       OT security

 

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Overview of the role

This role is responsible for building CxO’s relationship with Global/Vietnamese Strategic Enterprise customers with a strong focus on Manufacturing and BFSI sector. This role is a strategic role, expected to be working closely with customer LOB executives and accelerate digital transformation towards better business outcome.

NTT has a strong portfolio starting from Network connectivity, infra structure to application layer that involves software development as well. This individual will have a good understanding on our portfolio/value proposition and map that to customer business challenges and help to achieve the better business outcome/growth.

Also, expected to work across region (APAC)/global to build a strong business case for Vietnam market and push it through CxO’s connection across the local market.

Expected to be well connected with the above mentioned industry leaders and quickly deliver tangible results towards long time success.

What you'll be doing

Expected Responsibilities

• Engage strategically with the industry (Manufacturing/BFSI) CxO’s with the existing relationship and build pipeline
• Ability to translate customer business challenges into actionable digital solutions and propose to the customers with a clear “value proposition” .
• Work closely across internal organization starting from Pre Sales/Regional team/ Delivery teams and foster a collaborative “can do” atmosphere.
• Develop and maintain relationships with partners, influencers, and other stakeholders
• Monitor industry trends and stay up-to-date on new technologies and techniques
• Conduct market and customer research to identify opportunities and challenges
• Engage with IT technology partners and build compelling joint business cases.
• Attend industry events and conferences to build relationships and promote the company
• Organize and present in industry focused seminars and customer CxO round table events.

• Your Experience  
• Minimum 10 years of experience in working with Manufacturing/BFSI customers as a sales
• Able to understand customer language and translate them into IT solutions.
• Industry knowledge/regulations and good understanding on business processes is required
• Experience in engaging with CxO is a must and building ROI based proposal is required
• Experience in creating (hunting) and closing strategic deals over $1M and build customer reference.
• Draft proposals based on customer business challenges with clear ROI and present to customer key stakeholders and close deals successfully.
• Excellent communication and collaboration skills
• Building pipeline, managing opportunities in SFDC and closing timeline/criteria to be updated for strategic deals.
• Ability to prioritize and manage multiple tasks and projects
• Strong problem-solving and decision-making skills
• Self-starter, Flexibility and adaptability to change are key areas for success
• Excellent communication and collaboration skills
• A desire to learn and grow in the demand generation field
• Bachelor’s degree in marketing or related field
• In addition to English, fluency in Japanese can be a definitive plus

​

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices. This role applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, apply monitoring tools and respond to alerts
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
• Assists in analysing, assigning, and escalating support calls
• Investigates third line support calls assigned and identify the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
• Proactively identifies opportunities for work optimization including opportunities for automation of work
• Coaches L2 teams for advance technical troubleshooting and behavioural skills
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
• May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
• Relevant certifications include:
  • CCNP or equivalent certification
  • CCNP in Security or PCNSE certification or Firewall Vendor related certification is good to have along with advance technical certification like CCIE, CISSP
  • VMware certified Professional: Data Centre Virtualization
  • VMware Certified Specialist – Cloud Provider
  • VMware Site Recovery Manager: Install, Configure, Manage
  • Microsoft Certified: Azure Architect Expert
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer (VMCE)
  • Rubrik Certified Systems Administrator
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)
  • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
  • SAP Technology Consultant
  • SAP Certified Technology Associate - SAP HANA 2.0
  • Oracle Cloud Infrastructure Architect Professional
  • IBM Certified System Administrator - WebSphere Application Server Network

Required Experience:

• Seasoned Managed Services experience handling complex cross technology infrastructure
• Seasoned experience required in Engineering function within a medium to large ICT organisation
• Seasoned working knowledge of ITIL processes
• Seasoned experience working with vendors and/or 3rd parties

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Manager, Business Operations is a senior management role, responsible for overseeing the day-to-day administrative, financial, people and procedural activities within a business area / division within the organization.

This role leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources.

This role directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets and typically acts as a point of contact or gatekeeper between Senior Management and employees.

The Senior Manager, Business Operations is responsible for ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence.

What you'll be doing

Key Responsibilities:

• Establishes and optimizes day-to-day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management.
• Leads efforts to develop and improve through efficient and effective integrated processes, implementing common management processes/services to leverage organizational resources.
• Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets.
• Manages and oversees the day-to-day operations to meet budget and other financial goals.
• Supports with development and implementation of a system to track and report on the progress of strategic plan implementation.
• Ensures that all department heads are fully informed of the operational objectives of the business.
• Participates in the design and development of operational processes, policies and improvements related to these processes for each department in their domain.
• Ensures that operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care.
• Advises the management team and/or department heads on key planning issues and make recommendations on important business decisions.
• Facilitates regular meetings with department heads to ensure that operational objectives are achieved.
• Implements all tactical human resource procedures, managing and leading team(s), setting goals and managing performance accordingly.

Knowledge and Attributes:

• Leadership skills with creative and financial acumen coupled with strong business intellect necessary for taking the business to the next level.
• Extended ability at interpersonal and communication skills, both verbally and written.
• Extended business acumen, financial expertise, and strategic planning skills.
• Extended problem-solving skills.
• Ability to collaborate with senior leadership at a strategic and tactical level.
• Ability to understand new issues quickly and make wise decisions.
• Ability to work under pressure, plan personal workload effectively and delegate.
• Ability to inspire and move a cross-functional team towards a unified direction with a common vision.
• Extended knowledge of big data analysis and performance/operation metrics.
• Extended understanding of business functions such as HR, Finance, marketing, etc.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Business Administration or a related field.

Required Experience:

• Extended experience gained within a similar senior leadership role preferably within a similar global organization.
• Extended hands-on experience in strategic planning, and business operations.
• Extended leadership skills with excellent work ethic.
• Extended experience with successfully managing budgets.

#GlobalDataCentersCareers

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have.

Required Experience:

• Moderate level of relevant managed services experience handling Security Infrastructure.
• Moderate level of knowledge in ticketing tools preferably Service Now.
• Moderate level of working knowledge of ITIL processes.
• Moderate level of experience working with vendors and/or 3rd parties.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Information Security Analyst is a developing subject matter expert, responsible for designing and implementing security systems to protect the organization's computer networks from cyber-attacks, and to help set and maintain security standards.

This role is required to monitor the organization's computer networks for security issues, install security software, and document any security issues or breaches found.

The Senior Associate Information Security Analyst is responsible for assisting in the planning, implementation, and management of information security measures to safeguard the organization's digital assets and systems and contributes to maintaining a secure and compliant environment.

What you'll be doing

Key Responsibilities:

• Monitors security alerts and events from various sources, investigates potential threats, and escalates incidents as necessary.
• Assists in the implementation and monitoring of security controls, including firewalls, intrusion detection systems, and access controls.
• Performs regular vulnerability assessments, analyses scan results, and assists in prioritizing and remediating identified vulnerabilities.
• Supports the incident response team in investigating security incidents, documenting findings, and participating in remediation efforts.
• Assists in ensuring compliance with industry standards (for example, GDPR, ISO 27001) by conducting assessments and implementing necessary controls.
• Installs security measures and operates software to protect systems and information infrastructure, including firewalls and data encryption programs.
• Documents security breaches and assess the damage they cause.
• Works with the security team to perform tests and uncover network vulnerabilities.
• Fixes detected vulnerabilities to maintain a high-security standard.
• Develops organizational best practices for IT security.
• Performs penetration testing and upgrades systems to unable security software.
• Installs and upgrades antivirus software and tests and evaluates new technology.
• Assists with the installation of security software and understands information security management.
• Researches security enhancements and makes recommendations to management.
• Stays abreast of information technology trends and security standards.
• Contributes to security awareness initiatives by creating training materials, conducting workshops, and educating employees about best security practices.
• Maintains accurate records of security incidents, assessments, and actions taken for reporting and audit purposes.
• Assists in the management and maintenance of security tools, including antivirus software, encryption tools, and security information and event management (SIEM) systems.
• Participates in risk assessments to identify potential security threats, vulnerabilities, and associated risks to the organization.
• Collaborates with cross-functional teams, IT, and other teams to ensure security measures are integrated into the organization's processes and projects.
• Performs any other related task as required.

Knowledge and Attributes:

• Good communication skills to effectively convey technical information to non-technical stakeholders.
• Good analytical thinking and problem-solving skills to prevent hacking on a network.
• Ability to identify and evaluate potential risks and to develop solutions.
• Ability to identify and mitigate network vulnerabilities and explain how to avoid them.
• Understands firewalls, proxies, SIEM, antivirus, and IDPS concepts.
• Understands patch management with the ability to deploy patches in a timely manner whilst understanding business impact.
• Developing proficiency with MAC and OS.
• Familiarity with security frameworks, standards, and regulations (for example, NIST, CIS, GDPR).
• Basic understanding of network and system architecture, protocols, and security controls.
• Ability to analyze security incidents and assess potential risks.
• Ability to work both independently and collaboratively in a fast-paced environment.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in information security, cybersecurity, computer science, or related.
• Security certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or Certified Information Security Manager (CISM) are advantageous.

Required Experience:

• Moderate level of demonstrated experience in information security or cybersecurity, or related roles.
• Moderate level of demonstrated experience working in a global IT organization.
• Moderate level of demonstrated experience with computer network penetration testing and techniques.
• Moderate level of demonstrated experience with security assessment and vulnerability scanning tools.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.
• F5 201 certification is a must, F5 303 or equivalent certification is good to have.

Required Experience:

• Moderate level of relevant managed services experience handling Security Infrastructure.
• Moderate level of working knowledge of ITIL processes.
• Moderate level of experience working with vendors and/or 3rd parties.
• Hands-on troubleshooting and manage WAF devices
• Understand HTTP structure and anatomy
• Moderate level of scripting iRule, Custom scripting

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Service Desk Agent is a senior service desk resource and the first point of contact for clients and vendors.

This role is responsible for taking calls, chat requests, or tickets, and Mailbox management and handling resulting incidents or service requests.

The Managed Services Service Desk Agent applies standard operating procedures, in line with expectations of the role.

What you'll be doing

Key Responsibilities:

• Receives, logs, validates and diagnoses client requests, on the full range of products and services offered, applying agreed service level agreements leveraging standard tools, platforms, and processes.
• Uses Managed Services product and process knowledge along with discretion to respond to tickets.
• Provides client with a first call resolution, where possible, leveraging standard operating procedures or work instructions.
• Flags the need for such content, when relevant articles are not available
• Provides timely updates to clients, when requested, on any pending requests or tickets.
• Works closely with resolver groups, and other functions, to ensure timely updates are sent to the client.
• Produces breach and aging reports for tickets opened by the service desk.
• Identifies gaps and shortcomings in the current processes, procedures, services and provides recommendations for improvement.
• Uses sound judgment to escalate an issue to a higher level.
• Ensures that a professional level of service quality is maintained and that clients are satisfied.

Knowledge and Attributes:

• Ambitious self-starter who is passionate about IT.
• Solid expertise at using sound judgment to escalate an issue to a higher level.
• Methodical in approach to ticket resolution.
• Demonstrates an ability to interact with a variety of stakeholders.
• Demonstrates required integrity to ensure excellent client service and retention.
• Team player with excellent attention to detail and client focused.
• Effective verbal and written communication skills.
• Ability to work in 24X7 shift structure, based on a defined roster.
• Familiar with ITIL concepts.
• Academic Qualifications and Certifications:

• Advanced general qualification in Technology (Technical Diploma) or equivalent qualification.
• ITIL v4 foundation certification and knowledge is beneficial.

Required Experience:

• Demonstrable related work experience in the Technology Industry and Call Center environment is preferred.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The role of Critical Facilities Operations and Maintenance Engineer is a seasoned subject matter expert, responsible for working with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems.

This role designs, plans, installs, and / or maintains mechanical, electrical, and other infrastructure systems in mission-critical, high-risk, or high-reliability data center environments.

What you'll be doing

Key Responsibilities: 

• Designs, plans, installs, and/or maintains mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.
• Works with all major systems within a facility or building such as electrical and HVAC systems and performs regular maintenance on all systems. 
• Ensures proficient understanding of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Analyzes current operating conditions and recommends new preventative and proactive methods for maintaining and monitoring facilities systems. 
• Evaluates facility standards and practices to improve maintenance procedures and ensure optimal operational efficiency.
• Complies with organizational and governmental safety standards and coordinates response to emergency situations and ensures that corrective measures are rapid and thorough.
• Participates in the planning and installation of new facility systems and may work with multiple components including HVAC systems, air or liquid cooling systems, CRAC/CRAH units, power distribution units, fire systems, life safety systems, etc.
• Repairs all systems and monitoring and troubleshooting systems as problems arise.
• Coordinates with building administration to ensure common area services are properly provided to client and list services.
• Manages the feedback, response and corrective action (if any) process to address any client feedback and concerns on all facility matters.
• Assists in ensuring facility assets and installations are accounted for and monitored within the relevant policies and reporting procedures.
• Completes work order requests accurately and on time and within budget.
• May be required to order parts and supplies for maintenance and repairs.
• Assist in scheduling and supervising vendors/subcontractors during equipment / systems maintenance and service.
• Provides recommendation of improvements to the operations and maintenance program on an on-going basis.
• Provides any other engineering activities as required by the Critical Facilities Operations and Maintenance management team.
   

Knowledge and Attributes:

• Seasoned understanding of safe work practices, which are set by safety regulations and legislation.
• Seasoned proficiency of sensitive facility components that may be impacted by failures or malfunctions of infrastructure systems.
• Seasoned knowledge of Microsoft Office Suite - Word, Excel and Outlook.
• Seasoned knowledge of CMMS systems.
• Seasoned knowledge of critical facilities operations and maintenance.
• Seasoned knowledge of mechanical, electrical, and life safety monitoring and control systems typically used in critical environments.
• Ability to maintain a positive and professional working relationship with cross functional teams.
• Excellent communication skills, both written and verbal.
• Demonstrates good analytical skills, having an ability to analyze, refine, summarize, and clearly present data and information.
• Possesses passion for service, self-motivated, proactive by going beyond the call of duty and has an ability to handle multiple tasks.
• Ability to prioritize and meet tight deadlines and is comfortable working in a fast-paced and constantly evolving environment.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in engineering or related field
• Trade Certification or state license in Electrical or Mechanical (HVAC)
• Professional affiliations (7x24 Exchange, IFMA, Data Center Pulse, etc.)

Experience required:

• Seasoned experience working in a similar engineering role, preferably a data center environment.
• Seasoned experience in electrical, HVAC, mechanical, controls, or other technical engineering and maintenance field.
• Seasoned experience interpreting blueprints/CAD drawings.
• Seasoned experience in facilities / building maintenance.
• Seasoned experience in designing, planning, installing and / or maintaining mechanical, electrical, plumbing, and other infrastructure systems in mission-critical, high-risk, or high-reliability environments such as data centers or utilities infrastructure.

#GlobalDataCentersCareers

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Japanese System Analyst is responsible for analyzing, designing, and implementing information systems in support of the business needs of Japanese-speaking clients. This role requires a deep understanding of business processes, a high level of technical expertise, and fluency in Japanese to effectively communicate with stakeholders.

What you'll be doing

Key Responsibilities:

System Analysis and Design:

o Conduct thorough analysis of business requirements and translate them into technical specifications.

o Design and implement information systems to meet the business needs of Japanese speaking clients.

o Ensure systems are designed to be scalable, reliable, and secure.

2. Project Management:

o Manage and lead IT projects from conception to implementation.

o Coordinate with cross-functional teams to ensure successful project delivery. Japanese Web System Implementation

3. Client Interaction:

o Act as the primary point of contact for Japanese-speaking clients.

o Conduct meetings and presentations to communicate project status, issues, and solutions. o Gather and document client requirements and feedback.

4. Technical Support and Troubleshooting:

o Provide technical support to users and resolve system issues.

o Perform system testing and debugging.

o Ensure timely resolution of issues to minimize business disruption.

5. Documentation:

o Create and maintain detailed documentation of system specifications, processes, and user manuals.

o Ensure all documentation is accurate and up-to-date.

o Recommend and implement improvements to increase efficiency and effectiveness.

Qualifications:

Education:

o Bachelor's degree in Computer Science, Information Technology, or related field.

Experience:

o Minimum of 3 years of experience in system analysis, design, and implementation. o Proven experience working with Japanese-speaking clients.

Skills:

o Fluent in Japanese (both written and spoken).

o Strong analytical and problem-solving skills.

o Proficiency in system analysis and design methodologies.

o Experience with project management tools and techniques.

o Excellent communication and interpersonal skills.

o Ability to work independently and as part of a team.

Technical Skills:

o Nice to have programming languages skills such as Java, C++, Python, etc.

o Experience with database management systems (e.g., SQL, Oracle).

o Nice to have experience with cloud computing platforms (e.g., AWS, Azure)

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.

The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.  Systems of responsibility include:

• Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

• Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

• Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

• Tests performance of electromechanical assemblies and electronic voltmeters.

• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.

• Inspects parts for surface defects.

• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.

• Aligns, fits or assembles component parts, using hand or power tools.

• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control

• Analyzes systems to ensure best practices for both internal and external customers

• Provides feedback to DCO Engineering on the effectiveness of existing standards and processes

• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades

• Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program

• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. 

• Manages systems to avoid unplanned customer-impacting events

• Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.

• Performs other duties as assigned

• Regular, predictable attendance is essential to satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems

• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal

• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:

  • Chilled Water Systems

  • Large Centrifugal Chillers

  • Cooling Towers

  • Heat Exchangers

  • Water Treatment Systems

  • VFD’s and Pumps

  • HVAC equipment

  • CRAC/CRAH’s

  • Humidification Systems

  • Water heaters

  • Water/Air filters

  • BMS and PLC Controls

  • Emergency Standby Diesel Generator Systems

  • Fuel/Oil systems,

  • 480/277 and 208/120 electrical generation and distribution

  • Static UPS Systems

  • Double Interlock Pre-Action Systems

• Excellent communication skills, both written and oral

• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)

• Ability to communicate effectively with customers and internal staff and effectively work in team environment

• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.

• Ability to learn quickly and address issues as they arise during normal working hours or after hours.

• Ability to operate in and promote a rigorous process-driven team environment

• Ability to logically analyze and solve problems

• Ability to effectively multi-task multiple projects

• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)

• Ability to operate electrical tools such as a multi-meter or infrared camera

• Ability to operate a forklift

• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

• Must be able to work on a shift which may require nights, holidays, and some weekends.

• Possess critical thinking and complex problem-solving skills

#GlobalDataCentersCareers
 

L2 EDUCATION & EXPERIENCE

• Associate of Science in Technology degree or equivalent education and/or work experience plus

• Minimum of 3 years in a mechanical/electrical position within critical facilities (preferably a  data center, hospital, semi-conductor, or power plant)  

• CPR/First Aid and NFPA70ECertification during employment

• Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required

• High School Diploma or GED required.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.

• Ability to communicate effectively with verbal, visual and listening skills

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

• Able to lift and carry heavy equipment, up to 50 pounds.

• Ability to climb ladders and work on raised platform.

WORK CONDITIONS

• Data Center environment with varying temperatures and loud noises.

• Potential extensive daily usage of workstation or computer.

• Must work on-site; no telecommuting permitted.

SPECIAL REQUIREMENTS

• Must be willing to be part of the after-hours notification and escalation protocol.

• Must wear leather close-toed shoes with a solid rubber sole.

• Must possess a current, valid state-issued driver’s license.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.80 - $ 41.60 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
  • CCNP or equivalent certification
  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
  • Microsoft Certified: Azure Administrator Associate
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)
  • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
  • SAP Technology Consultant
  • SAP Certified Technology Associate - SAP HANA 2.0
  • Oracle Cloud Infrastructure Architect Professional
  • IBM Certified System Administrator - WebSphere Application Server Network

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.