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Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.

The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.  Systems of responsibility include:

• Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

• Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

• Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

• Tests performance of electromechanical assemblies and electronic voltmeters.

• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.

• Inspects parts for surface defects.

• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.

• Aligns, fits or assembles component parts, using hand or power tools.

• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control

• Analyzes systems to ensure best practices for both internal and external customers.

• Provides feedback to DCO Engineering on the effectiveness of existing standards and processes.

• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades.

• Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program.

• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. 

• Manages systems to avoid unplanned customer-impacting events.

• Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.

• Performs other duties as assigned.

• Regular, predictable attendance is essential to satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems.

• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal.

• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:

  • Chilled Water Systems

  • Large Centrifugal Chillers

  • Cooling Towers

  • Heat Exchangers

  • Water Treatment Systems

  • VFD’s and Pumps

  • HVAC equipment

  • CRAC/CRAH’s

  • Humidification Systems

  • Water heaters

  • Water/Air filters

  • BMS and PLC Controls

  • Emergency Standby Diesel Generator Systems

  • Fuel/Oil systems,

  • 480/277 and 208/120 electrical generation and distribution

  • Static UPS Systems

  • Double Interlock Pre-Action Systems

• Excellent communication skills, both written and oral

• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)

• Ability to communicate effectively with customers and internal staff and effectively work in team environment.

• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.

• Ability to learn quickly and address issues as they arise during normal working hours or after hours.

• Ability to operate in and promote a rigorous process-driven team environment.

• Ability to logically analyze and solve problems.

• Ability to effectively multi-task multiple projects

• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)

• Ability to operate electrical tools such as a multi-meter or infrared camera.

• Ability to operate a forklift.

• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

• Must be able to work on a shift which may require nights, holidays, and some weekends.

• Possess critical thinking and complex problem-solving skills.

#GlobalDataCentersCareers

L1 EDUCATION & EXPERIENCE

• High School Diploma required.

• Associate’s Degree or equivalent education and/or work experience and a minimum of 2 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant) required.

• CPR/First Aid and NFPA70E Certified during employment.

• Possession of an OSHA approved forklift certification or the ability to obtain one after hire required.

L2 EDUCATION & EXPERIENCE

• Associate of Science in Technology degree or equivalent education and/or work experience plus

• Minimum of 3 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)  

• CPR/First Aid and NFPA70ECertification during employment

• Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required.

• High School Diploma or GED required.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.

• Ability to communicate effectively with verbal, visual and listening skills.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

• Able to lift and carry heavy equipment, up to 50 pounds.

• Ability to climb ladders and work on raised platform.

WORK CONDITIONS

• Data Center environment with varying temperatures and loud noises.

• Potential extensive daily usage of workstation or computer.

• Must work on-site; no telecommuting permitted.

SPECIAL REQUIREMENTS

• Must be willing to be part of the after-hours notification and escalation protocol.

• Must wear leather close-toed shoes with a solid rubber sole.

• Must possess a current, valid state-issued driver’s license.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.30 - $ 40.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Application Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational through proactively monitoring, identifying, investigating, and resolving Application-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' Application infrastructure and services.

The Application Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service Desk and L1 teams for technical and behavioural skills.
• Establishes monitoring for client infrastructure.
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree, or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications such as (but not limited to) -
  • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4.
  • SAP Technology Consultant.
  • SAP Certified Technology Associate - SAP HANA 2.0.
  • Oracle Cloud Infrastructure Architect Professional.
  • IBM Certified System Administrator - WebSphere Application Server Network.

Required Experience:

• Moderate level of relevant managed services experience.
• Moderate level of knowledge in ticketing tools preferably Service Now.
• Moderate level of experience managing platforms including a combination of the following - Packaged Application technologies such as ERP, Middleware and other business critical software.
• Moderate level of knowledge of infrastructure and technology within the supported technical domain (i.e. ERP, Windows, Linux, SQL, Oracle Middleware and Webserver, etc.).

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.

The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.  Systems of responsibility include:

• Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

• Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

• Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

• Tests performance of electromechanical assemblies and electronic voltmeters.

• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.

• Inspects parts for surface defects.

• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.

• Aligns, fits or assembles component parts, using hand or power tools.

• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control

• Analyzes systems to ensure best practices for both internal and external customers

• Provides feedback to DCO Engineering on the effectiveness of existing standards and processes

• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades

• Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program

• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. 

• Manages systems to avoid unplanned customer-impacting events

• Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.

• Performs other duties as assigned

• Regular, predictable attendance is essential to satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems

• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal

• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:

  • Chilled Water Systems

  • Large Centrifugal Chillers

  • Cooling Towers

  • Heat Exchangers

  • Water Treatment Systems

  • VFD’s and Pumps

  • HVAC equipment

  • CRAC/CRAH’s

  • Humidification Systems

  • Water heaters

  • Water/Air filters

  • BMS and PLC Controls

  • Emergency Standby Diesel Generator Systems

  • Fuel/Oil systems,

  • 480/277 and 208/120 electrical generation and distribution

  • Static UPS Systems

  • Double Interlock Pre-Action Systems

• Excellent communication skills, both written and oral

• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)

• Ability to communicate effectively with customers and internal staff and effectively work in team environment

• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.

• Ability to learn quickly and address issues as they arise during normal working hours or after hours.

• Ability to operate in and promote a rigorous process-driven team environment

• Ability to logically analyze and solve problems

• Ability to effectively multi-task multiple projects

• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)

• Ability to operate electrical tools such as a multi-meter or infrared camera

• Ability to operate a forklift

• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

• Must be able to work on a shift which may require nights, holidays, and some weekends.

• Possess critical thinking and complex problem-solving skills

#GlobalDataCentersCareers

#LI-NP1

L2 EDUCATION & EXPERIENCE

• Associate of Science in Technology degree or equivalent education and/or work experience plus

• Minimum of 3 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant)  

• CPR/First Aid and NFPA70ECertification during employment

• Possession of an OSHA approved forklift certification or the ability to obtain one after hire is required

• High School Diploma or GED required.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.

• Ability to communicate effectively with verbal, visual and listening skills

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

• Able to lift and carry heavy equipment, up to 50 pounds.

• Ability to climb ladders and work on raised platform.

WORK CONDITIONS

• Data Center environment with varying temperatures and loud noises.

• Potential extensive daily usage of workstation or computer.

• Must work on-site; no telecommuting permitted.

SPECIAL REQUIREMENTS

• Must be willing to be part of the after-hours notification and escalation protocol.

• Must wear leather close-toed shoes with a solid rubber sole.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 33.90 - $ 50.90 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Job Requirements

Job Description

The Virtualization Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Virtualization Engineer (L2) can restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Virtualization and Storage / Cloud

 

Key Roles and Responsibilities:

·       Proactively monitors the work queues

·       Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA

·       Updates tickets with resolution tasks performed

·       Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner

·       Captures all required and relevant information for immediate resolution

·       Provides second level support to all incidents, requests and identifies the root cause of incidents and problems

·       Communicates with other teams and clients for extending support

·       Executes changes with clear identification of risks and mitigation plans to be captured into the change record

·       Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management

·       Works with automation teams for effort optimization and automating routine tasks

·       Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc

·       Identifies problems and errors before they impact a client’s service

·       Leads and manages all initial client escalation for operational issues

·       Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items

·       Ensures all changes are carried out with proper change approvals

·       Plans and executes approved maintenance activities

·       Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles

·       Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort

·       May also contribute to / support on project work as and when required

·       May work on implementing and delivering Disaster Recovery functions and tests

Academic Qualifications and Certifications:

·       Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)

·       Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Relevant certifications include:

·       HPE certified: Synergy administration (preferred)

·       HPE certified: Primera/Alletra (preferred)

·       VMware certified Professional: Data Centre Virtualization (preferred)

·       VMware: SRM - Site recovery manager (advantages)

·       Microsoft Certified: MCP (preferred)

·       AWS Certified: practitioner (advantages)

Required Experience:

·       Moderate level years of relevant managed services experience handling cross technology infrastructure

·       Moderate level knowledge in ticketing tools preferably Service Now / JIRA

·       Moderate level working knowledge of ITIL processes

·       Moderate level experience working with vendors and/or 3rd parties

Knowledge, Skills and Attributes:

·       Ability to communicate and work across different cultures and social groups

·       Ability to plan activities and projects well in advance, and takes into account possible changing circumstances

·       Ability to maintain a positive outlook at work

·       Ability to work well in a pressurized environment

·       Ability to work hard and put in longer hours when it is necessary

·       Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting

·       Ability to adapt to changing circumstances

·       Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Work Experience

Relevant certifications include:

·       HPE certified: Synergy administration (preferred)

·       HPE certified: Primera/Alletra (preferred)

·       VMware certified Professional: Data Centre Virtualization (preferred)

·       VMware: SRM - Site recovery manager (advantages)

·       Microsoft Certified: MCP (preferred)

·       AWS Certified: practitioner (advantages)

Required Experience:

·       Moderate level years of relevant managed services experience handling cross technology infrastructure

·       Moderate level knowledge in ticketing tools preferably Service Now / JIRA

·       Moderate level working knowledge of ITIL processes

·       Moderate level experience working with vendors and/or 3rd parties

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Network Analyst is responsible for developing artifacts related to a component of the Product/Application, executing the network design, and performing corrective maintenance as per the relevant artifacts. The role also includes upholding Prodapt's winning values and working in a way that contributes to the company's vision.

What you'll be doing

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
• Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
• Basic IT Skill; using PC on daily basis
• Language requirement:
  For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required)
  For Japanese native candidates: Intermediate to business level English

Advantageous Certifications: (not mandatory, but good to have)

• Up-to-date and relevant ITIL certification
• COMPTIA
• Any certificate related to M365
• Service Desk Analyst
• BJPT (Business Japanese Proficiency Test)

Required Experience:

• Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
• Basic knowledge of ITIL processes.

Advantageous Experience:

• Experience in customer service especially in Japanese.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Lead Inside Sales Client Manager has significant inside sales experience. This is a transactional role that is focused on current clients with the opportunity to engage through programmatic use cases and digital channels to acquire their technology needs​.

The Lead Inside Sales Client Manager mines for new sales opportunities within an assigned account list.

The Lead Inside Sales Client Manager uses a proactive and systematic approach to work through the assigned account list which is done by leveraging company tools and methodologies to understand the client’s implicit and explicit needs.

This role acts as an informal team lead.

What you'll be doing

Key Responsibilities:

• Manages and grows relationships and drives expansion and renewals across all solutions (foundational solutions primary) within assigned accounts.
• Minimizes churn and maximizes retention in assigned accounts.
• Drives client satisfaction throughout the entire lifecycle of the clients’ buying process.
• Generates demand by assisting clients to identify current needs, and then effectively articulate how the company can add value through our services and solutions.
• Uses the company’s sales tools and methodology to effectively manage accounts, opportunities, pipelines, and forecasts.
• Presents new and additional offerings to clients.
• Communicates quotes, provides supportive sales documentation and obtains a sales order where there is an opportunity to close a sale.
• Builds relationships with clients and displays an interest in and knowledge of the client environment.
• Identifies opportunities for up-selling of solutions and services and display superior telephone etiquette.
• Identify sales opportunities by managing and growing revenue and expansion across solutions areas in the assigned accounts in segment 4.
• Complies with and adheres to pre-identified governance and compliance standards as outlined by the company and escalate identified problems for investigation and resolution.
• Adheres to Finance standards and procedures to reduce costs and report associated risk.

Knowledge and Attributes:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and data, and concentrating on the company's business requirements. Developing the skills to understand the client’s business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require a detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. Developing the skills required to know the client, building effective and lasting relationships with them, and being seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases, and market trends and the skill to apply them to the individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to a specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Relevant High School Diploma or Certification.

Required Experience:

• Significant demonstrated experience in a similar role in a similar environment.
• Significant sales and client engagement experience.
• Significant demonstrated experience negotiating with clients and vendor.
• Significant demonstrated experience analyzing commercial information.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service Desk and L1 teams for technical and behavioural skills.
• Establishes monitoring for client infrastructure.
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
• Additional skills proficiency such as (but not limited to) -
  • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• Moderate level of relevant managed services experience.
• Moderate level knowledge in ticketing tools preferably Service Now.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

• Monitors client infrastructure and solutions
• Identifies problems and errors prior to or when they occur
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigates first line incidents assigned and identifies the root cause of incidents and problems
• Fulfils approved requests following agreed procedures
• Provides telephonic or chat support to clients when required
• Executes approved maintenance activities including patching and configuration changes
• Follows the required handover procedures for shift changes to ensure service continuity
• Reports and escalates incidents where necessary
• Ensures the efficient and comprehensive resolutions of incidents and requests
• Proactively identifies opportunities for work optimization
• Updates existing knowledge articles or creates new ones
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
• May also contribute to / support on project work as and when required
• May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Additional skills proficiency such as:
  • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
• CCNA or equivalent certification
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Required Experience:

• Entry-level experience or completion of the relevant intern programme
• Entry-level experience with troubleshooting and providing the support required in network / data centre / systems / storage administration and monitoring Services within a medium to large ICT organisation
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Cloud Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Cloud infrastructure remain operational through proactively monitoring, identifying, investigating, and resolving cloud-based incidents, service requests and alerts.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity to ensure the smooth operation and optimization of clients' cloud infrastructure and services.

The Cloud Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Coaches Service Desk and L1 teams for technical and behavioral skills.
• Establishes monitoring for client infrastructure.
• Identifies problems and errors before they impact a client’s service.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications such as (but not limited to) -
  • • Microsoft Certified: Azure Administrator Associate
  • • AWS Certified: Solutions Architect Associate
  • • Veeam Certified Engineer
  • • VMware certified Professional: Data Centre Virtualization
  • • Zerto, pure, vxrail
  • • Google Cloud Platform (gcp)
  • • Oracle Cloud Infrastructure (oci)

Required Experience:

• Moderate level of relevant managed services experience.
• Moderate level of knowledge in ticketing tools preferably Service Now.
• Moderate level of experience managing platforms including a combination of the following: Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware and Storage Administration.
• Moderate level of knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.).

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

Qualifications:

• Minimum 1 - 3 year experience or database knowledge fundamental.
• Proficiency in database management systems such as Oracle, MySQL, or SQL Server.
• Experience in database design, implementation, and maintenance.
• Strong problem-solving skills and ability to work on project-based tasks effectively.
• Excellent communication and teamwork abilities to collaborate with project teams.
• Relevant certifications in database administration or related fields.

Responsibilities:

• Responsible for the performance tuning, integrity and security of a database.
• Manage server installation, maintenance, installation, and troubleshooting
• Design backup processes for server and associated data.
• Create accounts for all users and assign security levels.
• Manage database migration and upgrade

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Technically well-grounded candidate with an inquisitive approach to the unknown, supported by a well-exercised ability to break the complex unknown down into a simpler composition, and then to order the sequence of delivery to achieve continuous value.

What you'll be doing

Key Roles and Responsibilities:

• Analyse problems and formulate IAM solutions based on organizations boundaries, architectures, and constraints - Needs to be achievable and operational, must push boundaries when required and continuously push for improvements.

• Collaborate and communicate and obtain buy-in from key technical and business stakeholders.

• Decomposition of the solution and assisting with the scheduling/sequencing work.

• Flesh out designs and contribute to functional and non-functional requirement with definite consideration of user and risk impact.

• Use a wide spectrum of security and technical expertise to contribute to the modernisation of critical components of the Cyber Defense.   

• Significant growth in the need for robust Identity and Access Management (IAM) solutions as a foundation to Cyber related defenses

Requirements:

• BSc (Computer Science) / BCom (Information Systems)

• 10 years in IT-related functions

• 5 years in Design, experience in Security Domain required.

• TOGAF Certification, ITIL (Information Technology Infrastructure Library)

• Security Domain-related certifications preferable.

• End-to-end environment with front-end, integration, automated workflow and back-end processing.  (Linux, Microsoft Wintel, Java, Java scripting, Angular, etc.)

Technical Knowledge:

• IT Concepts and Architecture

• Systems Analysis and Design

• Security Concepts

• Cloud infrastructure and DevOps deployments (tools & practice)

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As an Oracle Cloud Architect, you will be responsible for designing, implementing, and managing complex cloud solutions on the Oracle Cloud Infrastructure (OCI) platform. You will work closely with clients to understand their business needs and translate them into effective cloud solutions.


The Application Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service is provided to all clients, ensuring that their Packaged Application technologies such as ERP, Middleware and other business critical software remain operational. This is done through proactively managing, overseeing, monitoring, investigating, and resolving escalated Application-based incidents and problems to ensure the restoration of these services to the clients.

The primary objective of this role is to proactively review all client requests or tickets and apply technical process knowledge to provide the clients with almost immediate resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity.

The Application Managed Services Engineer (L4) ensures contracted Managed Services outcomes are delivered to the client and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Design, Build and Maintain an OCI Service
• Study existing technology landscape and understand current application workloads.
• Understand and document technical requirements from clients.
• Propose and design architectural design decisions for an OCI Service
• Oversee adherence to OCI service onboarding requirements for a new service
• Setup OCI tenancies for development and production
• Ensure security is designed into the solution
• Design and develop high-performing, scalable, and fault tolerant cloud infrastructure.
• Keep existing infrastructure in conformance with Oracle requirements.
• Ensure existing infrastructure is healthy and performant.
• Define and drive effort to update current operational systems to the latest Oracle Cloud technologies.
• Manage individual projects priorities, deadlines, and deliverables with your technical expertise
• Define Migration strategy to move applications to the OCI and develop architecture blueprints and detailed documentation.
• Design the overall Virtual Private Cloud VPC environment including server instances, storage instances, subnets, availability zones, etc.
• Design the Cloud network architecture including VPN connectivity between regions and subnets.
• Design the HA / DR strategies.
• Set up processes, services, and tools around the cloud.
• Oversee the building of the environment.
• Execute migration plan.
• Leverage appropriate Oracle Cloud services.
• Validate the environment to meet all security and compliance controls.
• Support go-to-market activities as a sales Cloud Architect.
• Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature.
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed.
• Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides forth level support to all escalated incidents, requests and identifies the root cause of incidents and problems, responds to tickets where third line engineer teams were unable to fix the problem.
• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
• Communicates with other teams and clients for extending support.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Ensures that the shift handover process highlight any key escalated open tickets to be focused on along with a handover of upcoming operation critical tasks to be carried out in the next shift.
• Supports, tracks, and documents change implementation.
• Provides timely escalation of all tickets to management with ensuing updates, where applicable.
• Proactively identifies, contributes, implements and works with automation teams for effort optimization and automating routine tasks.
• Systematically gathers relevant information and applies technical knowledge to analyse and uses highly technical troubleshooting tools and content and analytical practices.
• Uses operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments.
• Coaches Service Desk, Operations Centre, and L3 teams offering technical expertise and pushing work down to other engineering teams.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent proficiency in change management process with an ability to plan, monitor and execute changes with clear identification of risks and mitigation plans to be captured into the change record.
• Deep technical skills in relevant Packaged Application technologies such as ERP, Middleware and other business critical software.
• Excellent client service orientation and passion for achieving or exceeding expectations.
• Excellent written and verbal communication skills.
• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and create a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications such as (but not limited to)

• Oracle Cloud Infrastructure 2024 Certified Architect Professional
• Terraform Associate

Required Experience:

• Strong knowledge of Oracle Cloud Infrastructure (OCI) services, including compute, storage, networking, database, and security.
• Experience with Automating infrastructure provisioning with Terraform.
• Experience with networking technologies (SDN, routing, switching, IP addressing, DNS, Load balancers, etc.)
• Experience with virtualization and containerization technologies (e.g., Docker, Kubernetes).
• Knowledge of scripting languages (e.g., Python, Bash).
• Ability to make clear, concise and compelling presentations.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Acerca del Rol

Nos encontramos en la búsqueda de una persona para ocupar la posición de MS Client Service Desk Agent quien será responsable de supervisar las infraestructuras de red de baja y alta complejidad de los clientes, recibir, asignar y coordinar la resolución exitosa de las solicitudes e incidentes.

Esta persona es la primera línea de contacto para los clientes, desempeñara un papel importante para garantizar que se mantenga un nivel de servicio TI profesional de calidad y que los clientes estén satisfechos.

What you'll be doing

Responsabilidades:

• Recibir, registrar, validar y diagnosticar las solicitudes de clientes en la gama completa de productos y servicios ofrecidos, aplicando los acuerdos de nivel de servicios acordados aprovechando las herramientas, plataformas y procesos estándar.
• Utilizar el conocimiento de productos y procesos de MS junto con la discreción para responder a los tickets.
• Proporcionar al cliente una resolución en la primera llamada, siempre que sea posible, aprovechando los procedimientos operativos estándar o las instrucciones de trabajo.
• Trabajar en estrecha colaboración con colegas para garantizar la rápida resolución de fallas y garantizar que el cliente se mantenga actualizado sobre el progreso.
• Identificar brechas y deficiencias en los procesos, procedimientos y servicios actuales y proporcionar recomendaciones para mejorar.
• Escalar problemas a un nivel superior y más.

Requisitos Excluyentes:

• Estudios técnicos o profesionales en áreas de Informática, sistemas, telecomunicaciones o carreas a fin.
• 0 a 1 año de experiencia.
• Conocimientos básicos en Networking
• Excelente relacionamiento interpersonal.
• Alta orientación al cliente
• Excelentes habilidades de comunicación, tanto verbal como escrita.
• Habilidades básicas de resolución de problemas.
• Disponibilidad para trabajar en turnos, incluyendo nocturnos y de fin de semana.

Requisitos Deseables:

• Manejo de tecnologías CISCO
• Ingles intermedio, verbal y escrito (será evaluado).

ALGUNOS DE NUESTROS BENEFICIOS

• Contamos con un seguro de vida 100% gratuito para colaboradores y colaboradoras y seguro de salud complementario co-financiado para que tú y toda tu familia directa estén asegurados.
• Valoramos mucho el balance entre la vida profesional y personal por lo que ofrecemos días libres para ocasiones especiales y horarios flexibles.
• Nos importa que nuestros colaboradores puedan aprender constantemente, por lo que contamos con varias licencias 100% gratuitas de plataformas como Linkedin Learning, Pink Elephant, Skillsoft, entre otras. Además, anualmente ofrecemos becas de estudio de postgrado y el pago de certificaciones técnicas.
• Queremos generar el mejor ambiente y cultura dentro de la compañía, por lo que por otro año consecutivo nos certificamos con Great Place to Work. Somos la 4ta mejor empresa para trabajar en Chile!
• La salud es importante para todos, por lo que contamos con atención psicológica gratuita para todas las personas de la compañía y sus familiares. Además, pagamos los 3 primeros días de licencia médica 2 veces al año. Incluso, si tienes algún familiar enfermo, podrás solicitar hasta 3 días pagados al año, para cuidarlos.
• Las festividades son para disfrutar, por eso entregamos aguinaldos en Fiestas Patrias y Navidad.
• Nuestros colaboradores que tienen hijos pueden disfrutar de bonos para estudios, sala cuna y días libres, además de regalos en cada navidad, entre otros muchos beneficios.

En NTT Ltd. tenemos la firme convicción de que la diversidad es el gran valor de nuestra organización. Por esto, todas nuestras vacantes están disponibles para todos quienes cumplan con la descripción del cargo. Somos una empresa inclusiva y queremos que seas parte de ella. La diversidad de género, LGBT+, edad, cultura/religión, etnia o discapacidad es bienvenida.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Principal Security Consultant is a highly skilled expert, responsible for translating clients’ cybersecurity requirements and customizing and implementing security solutions into specific systems, applications and product designs.

This role identifies and develops the security solutions for clients using company products, outsourced technology solutions and technical tools. This role consults with clients regarding secure product configuration, deployment, and security patches to minimize security vulnerabilities.

In addition, this role provides comprehensive scanning, penetration testing, vulnerability assessments, monitoring services and source code analysis and delivers detailed results to clients. This role guides and supports clients in the development and implementation of product security controls.

What you'll be doing

Key Responsibilities:

• Serves as the primary point of contact for key clients, building strong and lasting relationships with C-level executives and senior stakeholders.
• Develops and implements comprehensive cybersecurity strategies aligned with clients' business objectives, industry standards, and global best practices.
• Leads and manages complex, high-impact security consulting projects from initiation to completion, ensuring project success and client satisfaction.
• Provides expert oversight and guidance on security assessments, risk assessments, vulnerability assessments, penetration testing, and security audits.
• Leverages extensive expertise in various cybersecurity domains, including network security, application security, cloud security, and compliance, to guide and mentor consultants and contribute to thought leadership in the field.
• Leads the design and implementation of cutting-edge security solutions and architectures, collaborating with clients to configure and deploy security controls and technologies.
• Offers leadership and support in developing and testing incident response plans. Leads and coordinate responses to security incidents and assist clients in recovery efforts.
• Provides strategic guidance to clients on security-related decisions, investments, and initiatives. Assist in aligning security with overall business goals.
• Prepares and reviews highly detailed and technical reports, findings, recommendations, and remediation plans for clients.
• May mentor and develop junior consultants, fostering their growth and expertise within the organization.
• Stays at the forefront of cybersecurity trends, emerging threats, and industry best practices.

Knowledge and Attributes:

• Expert knowledge of cybersecurity principles, risk management, compliance standards, and advanced security technologies.
• Expert project management, and client engagement skills.
• Excellent written and verbal communication skills.
• Ability to convey complex technical information to non-technical stakeholders.
• Strategic thinking and the ability to develop and execute comprehensive security strategies aligned with business objectives.
• Good understanding of cybersecurity principles, technologies, threats, and best practices.
• Good knowledge of the technology industry, including trends, emerging technologies, and their potential impact on cybersecurity.
• Understanding of relevant laws, regulations, and compliance frameworks affecting the technology sector.
• Good ability to assess and manage cybersecurity risks at both organizational and project levels.
• Good knowledge of security frameworks and standards like NIST, ISO/IEC 27001, CIS, etc.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computer Science or Engineering or related field.
• Industry relevant certifications such as CISSP, CISM, CEH, GSEC or CompTIA Security+ essential.

Required Experience:

• Extended experience in the Information Technology Security Industry or relevant experience in similar role within a related environment.
• Extended experience with security architecture design principles.
• Extended experience with industry compliance and standards such as ISO 27000, PCI DSS, NIST, HIPAA or others.
• Extended experience with security tools and techniques to cover SANS Top 25, OWASP or others.
• Extended experience working in a multi-team environment across multiple geographies.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Job Requirements

Experience on sanovi or IBM Resiliency Orchestration or Kyndrl Resilency Orchestration.

Should have good experience in conducting DR Drills Having infrastructure management knowledge Strong understanding of the Data Protection (Back-up & Recovery, BCP-DR, Storage Replication, Database Native Replications, Data Archival & Retention) for application workloads such as MS SQL, Exchange, Oracle, SAP, VMware, Hyper-V, azure, AWS, etc. Extremely good hands-on experience with Standalone and Clustered UNIX (AIX/Solaris/HPUX/RHEL/etc..) and Windows platform TCL / Shell / Batch / PowerShell / Expect Scripts or similar scripting languages is must. Strong experience in using the conditional statement, loops, list items, get string & date manipulation etc. Should be able to write scripts to integrate with different technologies using CLI's/API's. IBM/Kyndryl Resiliency Orchestration tool Expertise is must. Understanding on Zerto/Carbonite Replication/Perpetuity Automation tool. Understanding and strong knowledge on Cloud platform. Understanding and strong knowledge of any Storage Replication technology with various DR Scenarios Understanding and strong knowledge of any Database and Replication Technologies with various DR Scenarios. Should be able to design/architect and build LLD, HLD, Implementation Design document and deployment of end-end data management workflow is must. Should have worked on On-premises / Cloud / Hybrid architecture models. Knowledge of Virtualization database/storage solutions is a must Manual DR-DRILL experience is must Understanding of cloud architectures. Strong verbal and written communications skills including presentation skills and should be able to communicate across the hierarchy of management and influence investments in the area of work. Ability to plan, outline, scope technical project and drive project to closure and deliver in time. Ability to build strong working relationships across all levels of the organization in all the geo’s and should lead/work-independently and drive implementation projects

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
  • CCNP or equivalent certification
  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
  • Microsoft Certified: Azure Administrator Associate
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)
  • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
  • SAP Technology Consultant
  • SAP Certified Technology Associate - SAP HANA 2.0
  • Oracle Cloud Infrastructure Architect Professional
  • IBM Certified System Administrator - WebSphere Application Server Network

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Under the direction of the Security Supervisor, the Security Officer Level 1 will play a critical role in ensuring the safety, security, and compliance of the NTT Data Center physical infrastructure, equipment, and personnel. The Security Officer Level 1 (L1) will work closely with the Data Center Operations Team (DCOPS) to ensure that security measures are in place and functioning properly. The Security Officer L1, an entry level position and is responsible for the administrative and operational duties associated with a site security team.

This position is client-facing, clear and concise communication is required. Security Officer L1 is responsible for protection of personnel and company property, manages access control, monitors CCTV systems, responding to incidents, and completing written reports. Team members are expected to collaborate with other departments to assist with matters pertaining to the efficient operation of the data center, including Shipping & Receiving. The position enforces and adheres to security procedures based on policies determined by the Security Management team. Your vigilance and attention to detail will contribute to maintaining a secure environment for the NTT Data Center customer and the infrastructure.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures that all employees, clients, vendors, and visitors on company property have proper company-issued identification.

• Patrols assigned post on foot to maintain visibility and observes possible unusual activity.

• Ensures that the client, its associates, and NTT Data Center personnel are provided with a safe and professional work environment.

• Investigates, addresses if possible, and report security, maintenance, and safety conditions.

• Ensures daily administrative documentation is concise and complete at all times.

• Maintains assigned equipment is functional and in presentable condition.

• Assist personnel with requests

• Completes various company or client assignments as required.

• Assists with Shipping and Receiving tasks.

• Responds to emergencies- coordinates with local emergency management resources

• Investigates and reports fires, evacuations, hazardous situations/other facility related events.

• Maintains familiarity of Security procedures and policies in addition to Company policies.

• Exposure to investigations involving security related accidents/incidents, interviews witnesses, complaints, and victims; gather and preservation of property

• Performs other job-related duties as assigned.

• Regular, predictable attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Experience with standard methods, practices, tools and equipment for the security team.

• Strong observational and surveillance skills, with the ability to detect and respond to security threats or breaches effectively.

• Knowledge of occupational hazards and safety rules.

• Ability to remain calm in an emergency.

• Excellent customer service skills.

• Excellent ability to communicate clearly and concisely in both written and verbal methods with clients, vendors, and co-workers.

• Ability to operate in a rigorous process-driven team environment.

• Ability to logically analyze and solve problems.

• Ability to multi-task.

• Strong organizational skills.

• Ability to work with a flexible schedule as required.

• Strong Team Player.

• Ability to follow instructions, adhere to security procedures, and work effectively in a team environment.

• Ability to work with a flexible schedule as required.

#GlobalDataCentersCareers
 

EDUCATION & EXPERIENCE

• High School diploma or GED required.

• Additional education or training in security-related fields is a plus.

• Six Months experience in security roles, preferably in a data center or similar environment.

• Experience in the administration and operation of: access control systems, CCTV systems with digital recording, and photo ID systems preferred.

• Demonstrated integrity, honesty, and reliability in fulfilling security responsibilities.

• Possession of relevant certifications such as Certified Security Guard (CSG) or Certified Protection Officer (CPO).

PHYSICAL REQUIREMENTS

• Approximately equal amount of time sitting and walking.

• Requires ability to bend, reach and stand for extended periods.

• Able to hear and speak into a telephone and walkie-talkie.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

• Requires ability to lift and carry objects weighing up to 50 pounds.

• Requires the ability to climb stairs and ladders.

WORK CONDITIONS & OTHER REQUIREMENTS

• Data Center environment, including outside perimeter and grounds.

• Exposure to all types of weather conditions.

• Exposure to unpleasant fumes and odors.

• Exposure to hazardous work environments.

• Must work on-site; no telecommuting.

• Must follow PPE (Personal Protective Equipment) guidelines as determined for the position.

• Must wear NTT security uniform and proper footwear and present a professional customer-facing image. Unless part of a religious accommodation, no visible piercings other than a maximum of 2 stud ear piercings permitted; no unusual/non-traditional hair colors such as green or hot pink. No visible inappropriate tattoos as determined by Security Manager and Human Resources.

• Must be comfortable working in a highly critical, highly confidential, fast paced environment with shifting priorities.

• Must be able to respond to emergency situations at the data center.

• Must be willing to work outside normal business hours, including weekends, late nights, holidays and be part of on-call protocol.

• Must possess a current, valid state-issued Driver’s License.

• CPR/First Aid Certification (can be obtained in first 6 months working for NTT).

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 18.90 - $ 23.60 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Locations Hired: Chennai and Bangalore

Key Responsibilities:

Switching & Routing:

* Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR.

* DC handling experience will be an added advantage.

* Router / switch complete knowledge to replace with production device.

* Should have hardware level trouble shooting knowledge (device hardware failure, line cars, sup engine, high CPU).

* Must have sound knowledge in stack configuration / trouble shooting.

* Must have trouble shooting knowledge in switch / routing.

* Should have knowledge about SDWAN, ISE.

* Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC.

* Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL.

* Wireless & SDWAN knowledge will be an added advantage.

Network Devices:

N7K-C7010 - N7K-SUP2E

N5K-C5548UP / N5K-C5596UP / N5K-C5672UP

N9K-C93108TC-FX / N9K-C9396PX

Cisco Catalyst C6500/C6800 Family

Cisco Catalyst 9000 Family

Cisco Catalyst 4500 Family

Cisco Catalyst 3800/3600 Product Family

Cisco Catalyst 3750X / 3560X / 2960X / 2960 Plus Product Family

ASR1000 Product Family

ISR4000 Product Family
Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.