NTT DATA named a Leader in Everest Group's Life & Annuities Insurance BPS and Third-Party Administrator PEAK Matrix Assessment 2025 report

April 17, 2025

NTT DATA Group Corporation

TOKYO - April 17, 2025 - NTT DATA, a global leader in digital business and technology services, today announced that Everest Group has named it a 'Leader' in its Life and Annuities (L&A) Insurance Business Process Services (BPS) and Third-Party Administrator (TPA) PEAK Matrix^® Assessment 2025 report (PDF : 615KB).

The report recognizes NTT DATA as a leading L&A insurance BPS and TPA provider for its vision and capabilities as well as its market impact.

"We are proud to be recognized as a Leader in Everest Group's Life & Annuities Insurance BPS and Third-Party Administrator PEAK Matrix Assessment 2025 report. This acknowledgment reflects our commitment to domain expertise, innovation, and client-centric solutions, as well as technological excellence. As part of a highly connected global insurance team, our domain experts and SMEs continuously strive to empower our clients with transformative services that drive real business impact and sustainable growth." said Bruno Abril, Head of Insurance, NTT DATA Inc.

NTT DATA, recognized among Aspirants and Major Contenders, has transitioned from a traditional BPO to a consulting-driven managed service model. Its cloud-based Global Insurance Digital Platform (GIDP) supports core modernization and offers tailored solutions for group life and pensions.

NTT DATA's ESG initiatives and technological innovation through GIDP and solutions like Smart Contact Center and Smart Customer Communications Management, integrated with AI and GenAI from partners like Atidot, Calc Focus, Penn River, Duck Creek, FADATA, and Guidewire, have strengthened its foothold in North America and expanded its influence in APAC markets, seamlessly integrating these technologies into the insurance value chain.

"We are honoured to be recognized for our strengths in delivering forward-thinking, client-centric solutions that drive real business impact," said Proneet Sharma, Head of Insurance in North America, NTT DATA. "By leveraging emerging technologies, strong industry partnerships, and our world-class capabilities, we empower insurers to modernize their operations, improve speed-to-market, and deliver a superlative customer experience, while maintaining the flexibility to meet their unique needs. As the industry evolves, NTT DATA remains dedicated to innovation, sustainability, and delivering transformative value and impact to our customers worldwide."

"NTT DATA continues to enhance its value proposition for the L&A Insurance segment through targeted investments in its TPA capabilities and GIDP platform, supporting insurers in their legacy modernization and conversion efforts," says Sahil Chaudhary, Practice Director, Everest Group. " Further, as customer expectations continue to evolve in this segment, NTT Data has advanced its digital capabilities through targeted investments in GenAI solutions and developed a strong partnership ecosystem around the GIDP offering. These initiatives have reinforced NTT DATA's position as a Leader in the Life and Annuities (L&A) Insurance BPS and Third-Party Administrator (TPA) PEAK Matrix^® Assessment 2025."

For more information, find the full report here.