Business Support Processes
Revolutionize your operations, simplify your processes, improve efficiency and foster innovation through our reliable, integrated solutions.
Streamline operations with future-ready support
Transform your business support processes with our digital transformation expertise. We blend traditional business process services (BPS) with advanced business process as a service (BPaaS) and cutting-edge technologies to guide your digital transition. We ensure your business not only adapts but excels in a changing environment, collaborating closely with you to deliver exceptional services that emphasize security, privacy, and compliance with regulations across industries.
Our Approach
Revolutionize your traditional business processes by transforming them into sophisticated digital solutions.
Digital transformation
We facilitate your shift from conventional business processes to cutting-edge digital solutions, enhancing both performance and integration.
Scalable BPaaS solutions
Our BPaaS solutions offer adaptable, technology-driven support that evolves with your business requirements.
Technology-driven optimization
Optimize processes and improve decision-making capabilities through AI, automation and data analytics.
Advisory, consulting and strategy
We evaluate the current maturity of your business services and develop customized solutions that accelerate your digital transformation journey.
Our Services
Discover how our innovative, intelligent automation and GenAI solutions enhance the customer experience, cut costs and optimize administration services for increased business efficiency.
Document Management
Improve data accessibility with efficient services for document handling, including digital conversion, secure storage, information safeguards and easy retrieval.
Human Resources
Enhance workforce efficiency and satisfaction with a full spectrum of services covering talent acquisition, onboarding and payroll management.
Payment Processing
Refine your financial operations with our solutions for fast, secure transactions and streamlined billing and reconciliation, boosting efficiency and customer satisfaction.
Supply Chain Management
Cut costs and boost operational efficiency with our data-driven solutions for procurement, logistics and inventory management.
Finance and Accounting
Ensure financial accuracy and transparency in all aspects of finance and accounting processes, including budgeting, financial reporting and regulatory compliance.
Our Impact
3K+
Specialists and consultants
300+
Specialists in analytics
Up to 50%
Cost reduction
1.1K+
Bots in shared service functions
25+
Years in mailroom and digitization
850+
Clients with a 42+ NPS
Case Studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
CHPW
A stronger community, a more stable provider network
CHPW overhauled its processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.
ALN
Revenue-cycle management streamlined for success
ALN Medical Management wanted to improve their digital processes to streamline operations and mitigate rising complexity and costs. They partnered with us to optimize revenue cycle management workflows for greater productivity and operational efficiency.
Awards and Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
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Everest Group / 2024
Ranked 13th globally in the BPS top 50
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Brandon Hall Group / 2023
Silver award for advancement in business automation
Resource Library
Explore our latest research, insights, guides and news on the most crucial topics in business support processes.
INFOGRAPHIC
Ask yourself these questions to determine if an audit-as-a-service model can reduce operational costs — and headaches — for your health plan or TPA.
Why NTT DATA
Leverage our next-generation digital support services.
XLA, OKR and SLA management
We oversee experience level agreements (XLAs), objectives and key results (OKRs) and service level agreements (SLAs) to meet established performance standards.
Sustainable process services
We integrate ecofriendly practices with business operations for improved sustainability and efficiency.
Content development and training
We craft customized training materials and programs to boost employee capabilities and organizational knowledge.
Business intelligence as a service (BIaaS)
We uncover and provide critical insights through advanced data analytics and business intelligence tools, enabling strategic, data-informed decisions.
Process intelligence services
We use AI to automatically gather and analyze process data, offering insights on how to improve operational excellence, automation and productivity without interrupting workflows.
Customer experience (CX)
We improve customer interactions and satisfaction with tailored CX strategies and tools.
Business process automation
We apply automation technologies to streamline operations and improve efficiency.
AI support services
We support AI applications and machine learning models with high-quality data annotation, powered by sophisticated AI technologies.
Trust and safety
We maintain secure, compliant operations with comprehensive trust and safety protocols.