Industry Specific Processes
Leveraging deep industry expertise and innovative technologies, we deliver customized, efficient and compliant business process solutions that drive success.
Digital solutions for business process transformation
Foster digital innovation and transform business challenges into successes through our industry-specific services. We combine extensive domain knowledge with technology-driven solutions to deliver tangible business value. We focus on your outcomes and offer a flexible commercial model to meet diverse needs.
Our Approach
We harness our extensive industry expertise, AI technologies, data insights and innovative practices to empower intelligent business operations.
Consulting-led design thinking
Our consulting-led strategies, combined with design thinking, lead us to solutions that create value for your organization.
Data, AI and digital integration
We deploy cutting-edge data analytics, AI technologies and digital tools to translate information into insight for a competitive edge.
Deep domain expertise
Our extensive industry knowledge enables us to create effective, tailored solutions that help you achieve your goals more efficiently.
Advanced platforms and operations
We incorporate the latest platforms with strong operational processes to streamline workflows and improve productivity.
Result-oriented delivery
With a focus on achieving measurable outcomes, we tailor our solutions to align with your business objectives, with continuous monitoring to maximize your ROI.
Our Services
Our AI-based digital solutions and industry expertise can improve process quality, operational efficiency and administrative effectiveness, creating an ecosystem that accelerates innovation and transformation for your business.
Banking and Financial Services
Reduce costs with digital innovation for business processes services that help ensure compliance, manage risk and improve customer experiences.
Healthcare Payer Services
Leverage innovative AI-based technologies and patient-centric strategies to improve patient services, engage members, manage your network and create operational excellence.
Healthcare Provider Services
Increase revenue and cost savings while improving patient experience with our business process services focused on revenue cycle management (RCM), patient management, care delivery and operational efficiency.
Manufacturing Services
Foster efficiency, innovation and growth with business process services focused on supply chain management and operational improvements in manufacturing.
Insurance Services
Transform your value chain, improve customer experience and increase operational efficiency with cutting-edge solutions for the insurance sector that include product development, policy management, claims handling, underwriting, and fraud and risk control.
Public Sector Services
Boost efficiency through business processes that help public sector agencies with operational efficiency for everything from managing European funds to delivering social services and enhancing citizen care.
Telecom Services
Enhance connectivity, boost efficiency, reduce costs and ensure scalability with comprehensive telecom solutions.
Commercial Services
Foster efficiency, innovation and growth with business process services focused on supply chain management and operational improvements in commercial sectors such as travel and hospitality, retail and ecommerce.
Our Impact
7K+
Automations in production
50+
Years in healthcare
30+
Years in TPA
35+
Years in contact centers
30K+
Contact center professionals
4K+
Claims processors
20+
Years in end-to-end revenue cycle management
28
Global delivery centers
45K+
Global professionals
22
Languages supported across 19 countries
Case Studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
CHPW
A stronger community, a more stable provider network
CHPW overhauled their processes to pay claims faster and more accurately, accelerating provider cash flows to strengthen their reputation and ensure a high standard of member services.
ALN
Revenue cycle management streamlined for success
ALN Medical Management wanted to improve their digital processes to streamline operations and mitigate rising complexity and costs. We helped optimize their revenue cycle management workflows for greater productivity and operational efficiency.
Awards and Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation.
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Everest Group / 2024
Ranked #13 in BPS Top 50
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Everest Group / 2024
Ranked a Major Contender in Payment Integrity Solutions PEAK Matrix Assessment
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Everest Group / 2023
Ranked a Leader in Banking & Financial Services Risk & Compliance PEAK Matrix Assessment
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Brandon Hall Group / 2023
Silver award for advancement in business automation
Resource Library
Explore the latest research, insights, guides and news on the most crucial topics in industry-specific processes.
ARTICLE
The recipe for better RCM: a holistic view, actionable data and a trusted partner
GUIDE
From risk to resilience: a quick guide to dynamic risk management and monitoring in banking