Customer Experience and Omnichannel
Connect to your customers and enhance your CX strategy through our intuitive and personalized contact center and omnichannel experience services.
Deliver a connected customer experience
Experience the future of customer engagement with transformative services that elevate every interaction. Our Omnichannel Experience service delivers personalized, seamless journeys across all digital touchpoints, while our modern Contact Center solutions empower your business with agility and scalability. Together, they create a harmonious, customer-centric ecosystem that helps you meet — and exceed — dynamic customer expectations to drive loyalty and growth.
Contact Center
A modern contact center frees your organization to operate with an agile, scalable and consumption-based model. This enables you adopt the latest technology to respond to modern customer expectations. Our contact center development model and strategic partnerships with leading technology providers enable a connected experience, wherever your customers are.
Omnichannel Experience
Transform how you interact with your customers and make every connection on every channel personalized and memorable. Our Omnichannel Experience services help you create seamless integration across all platforms, from web and mobile apps to kiosks and IoT devices, to ensure highly contextualized digital experiences. By harnessing advanced analytics and AI-driven technologies, we enable you to tailor interactions and delight your customers across their entire journey.
2023 Global Customer Experience Report
AI, cloud and employee experience are reshaping CX. Our research with nearly 14,000 organizations in 25 countries shows how CX is being transformed, delivered and managed.
Our Approach
We work with you to achieve the best outcomes from your contact center solution.
Increase customer focus
Enhance customer engagement and experience through omnichannel customer journey management, providing the contact-center channels your customers need.
Future-proofed CX
Cloud-deployed services enable the rapid trialing and rollout of the latest capabilities available, without costly upgrades.
Accelerate and innovate
Quickly meet changing business demands and customer needs with an end-to-end managed solution from one source, ensuring agility and scalability.
Value-driven services
Accelerate customer value while reducing costs by moving to a consumption-based CX solution and eliminating legacy equipment and maintenance.
Empower employees
Deliver smarter engagements and better outcomes by providing employees with the tools, processes and intelligent technology that enable consistently high-quality interactions.
Our Impact
800+
Clients managed with over 100K seats
10+
Years delivering contact center-as-a-service (CCaaS)
7B
Customer engagements enabled each year
24
Years delivering expert insights with our Global CX Benchmarking Report
Case Studies
EBTS Pro Assist
Serving customers faster and more effectively through a single cloud-based Genesys contact center platform.
EBTS Pro Assist benefits from a new contact center solution that is 100% reliable, future-proof and easy to use in the digital and mobile era.
New South Wales Department of Communities and Justice
Enabling critical services for people in need
The deployment of a new contact center and workforce optimization platform, with our ongoing management and support, enables the Department’s team to increase their focus on the people and communities they help.
Our Partners
Our global strategic partnerships ensure we can deliver solutions to meet your business needs.
Resource Library
Explore our research and insights on business-critical topics in the contact center market.
PODCAST
Beyond buzzwords – what really makes for great omnichannel customer experiences
VIDEO
Tele-centre Services and NTT DATA work together to enable an omnichannel experience for Tele-centre's customers
