CX Strategy
Boost engagement across devices, channels and regions with deep market intelligence and CX insights that ensure your strategy is informed by the latest trends and customer expectations.
Optimize engagement with expert CX Strategy
Provide your customers with a more flexible and convenient way to connect with your brands with our CX Strategy service. We can help you boost engagement across devices, channels and regions, with minimal friction. We delve deep into market intelligence and CX insights to ensure your strategy is informed by the latest trends and customer expectations. We put your customers at the heart of our recommendations, focus on actionable insights and help you achieve tangible results.
Our Impact
20
Design studios around the world
15K+
People with deep CX design expertise
2K+
Global clients across a range of industries
7B
Customer engagements enabled each year
Case Studies
Discover how companies in various industries achieved their goals by partnering with NTT DATA.
E.design Insurance
Building a new CX design team and workflow with CX-driven DesignOps
We developed a detailed customer journey map for E.design Insurance, enhancing CX understanding organization-wide, accelerating CX improvements and establishing key processes for ongoing enhancements.
Nexi
Transforming merchant online services in Italy
We partnered to launch Nexi Shop, Nexi's inaugural ecommerce platform. Tailored UX/UI designs and content strategies enhance user accessibility and sales capabilities, and innovative technological integrations streamline the affiliation process.
UniCredit
Revolutionizing global mobile banking
We worked with UniCredit to enhance a global mobile banking app. We introduced immediate login and an account aggregator, simplified the UX and visuals, and expanded access for new users through remote contract-signing capabilities.
Jeep
Engaging thousands of enthusiasts on one social platform
Jeep partnered with us to build Badge of Honor, a social platform for their community of over 22,000 users. We helped Jeep ideate, release and sustain innovative, amazing products from start to finish using the Launch (by NTT DATA) aim, engage and grow model.
Awards and Recognition
We've been recognized for our innovative use of technologies and solutions that help customers drive innovation.
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ADI Compasso d’Orco Award / 2024
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The Forum for Public Administration in Italy / 2024
NTT DATA was recognized for the UNICA National School Program experience design at the PA FORUM 2024
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Cannes Lions / 2024
NTT DATA sponsored the 2024 Young Lions Competitions
Our Partners
NTT DATA has strategic partnerships with leading vendors and can provide the appropriate solution for your requirements.
