Workplace Device Support
Experience fast and reliable device support services that cut costs and boost productivity with onsite support and smart technology options.
Enhance productivity with modern field support
With 2.9 million devices supported worldwide, we offer comprehensive maintenance, technical assistance and field engineering for all your workforce devices and software. This includes troubleshooting, updates and replacements, improved by augmented reality for remote expert guidance. We also provide secure access to replacement devices or peripherals through smart lockers and vending machines, streamlining exchanges and saving time. Our walk-in tech bars enable you to get instant support for any day-to-day issues.
ANALYST REPORT
A leader in digital workplace services
For the third consecutive year, Everest Group named us a Leader in its PEAK Matrix® for Digital Workplace Service Provider 2022 report.
Our Approach
We provide the best possible support experience, anywhere, anytime. Our global service centers, technicians and partners deliver fast, reliable and cost-efficient solutions for your workplace devices and software.
Intelligent remote support
Using augmented reality, AI and cloud-based tools, we can assist you remotely through your device or wearable. Whether you use a self-service option or one of our remote experts, your issues are solved quickly and conveniently.
Rapid onsite support
Our skilled and certified technicians troubleshoot, repair and install devices and software. We also provide preventive maintenance and asset management services to ensure the optimal performance and security of your IT infrastructure.
Smart dispatch
Using advanced analytics and automation, we make our technicians' schedules and routes more efficient. This helps them save time and money, improve service quality and make our clients happier.
Our Services
Tech Bar, Kiosk, Vending Machines and Lockers
Enable quick and convenient access to new and replacement devices, low-cost peripherals and on-demand technology expertise on campus for employees through comprehensive self-service solution.
AR/VR Field Support
Provide your customers, field workers and employees intuitive support with real-time visual augmented-reality (AR) assistance, guidance and compliance.
Field Services
Get expert technician support for hardware and software activities in place of an onsite specialist.
Automated Inventory Management
With complete inventory management features, you can track the whole life cycle of computing assets, including retirement and disposal.
Our Impact
100+
Onsite inventory managed annually
160+
Countries with delivery capabilities
2.9M+
Devices supported globally
4.5K+
Field technicians deployed globally
6.5M
Users supported remotely and desk-side
Case Studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Trinity Industries
Technology spurs the future of rail
By enabling next-generation technology solutions and services, Trinity Industries transforms rail services with modern infrastructure and real-time railcar intelligence.
Awards and Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation. Explore the details of each award and recognition below.
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Gartner / 2024
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NelsonHall / 2023
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ISG / 2023
Resource Library
Explore the latest research, insights, guides and news on the most crucial topics in workplace device support.
PERSPECTIVE
Find out how desktop virtualizations are transforming the workplace