Workplace Omnichannel Support
Experience multilingual, self-service support through agents and chatbots across channels, improving productivity with fast, personalized assistance.
Empower employees to deliver next-level efficiency
Minimize business disruption, solve problems faster and improve employee productivity with Workplace Omnichannel Support. Using data and service-desk automation, we offer modern IT support across channels, ensuring swift issue resolution to maintain productivity and achieve business outcomes. Your employees can choose their preferred communication mode — phone via integrated service numbers, email, chat, web, social media or self-service help desk — for a seamless experience across channels. Powered by GenAI, automation and analytics, our workplace support services improve employee experience by proactively diagnosing and preventing up to 65% of issues before they occur.
Our Approach
Our approach to delivering omnichannel user IT support is based on the following principles:
Consumer-grade experiences
We provide faster resolution with AI and machine learning (ML), and empower users with self-service and self-help solutions for a seamless and satisfying IT service-delivery experience.
Operational efficiencies
Through data analytics, we improve device and application monitoring and performance, in line with your IT service delivery goals.
Cost to serve
By revamping IT service models, we enhance shift-left and remote support and boost resolution speed, satisfaction and cost efficiency. We also integrate automation for scalability and error reduction.
Our Services
Self-Help and Self-Serve
Empower users and enhance their productivity with intuitive solutions and automation that quickly resolve common IT support requests.
Intelligent Portal
Transform the way employees communicate, collaborate and share information. We provide them with a unique and personalized experience using an intuitive portal interface.
Enterprise Search
Enable employees to easily access information from structured and unstructured data, using an intelligent search engine powered by AI.
Advanced Service Desk
Improve service-desk experience through automation, analytics and on-demand, multilingual omnichannel employee support.
Managed CX
Design, implement and optimize customer interactions across different channels and touchpoints, including cloud-connected contact center experience.
Cloud Voice for CX
Enable all your customers and employees to communicate through cloud voice services, natively integrated with your preferred CX platform.
Our Impact
6.2M+
Users served
87%
First-contact resolutions
65%
Contacts resolved by automation
16
Global Delivery Centers
23M+
Support tickets handled annually
Case Studies
Read how companies in various industries achieved their goals by partnering with NTT DATA.
Clarios
Global leader in energy storage solutions powers a new beginning
Clarios partnered with us to create a new IT infrastructure swiftly and cost-effectively. They implemented modernized IT services, including hybrid infrastructure and Microsoft Azure, completing the project ahead of schedule and under budget.
Independent Health
Independent Health charts an IT transformation
Predictive, proactive IT operations elevate user experience.
A major U.S. credit union
Major credit union invests in ServiceNow for digital transformation
Our client implemented multiple solutions from ServiceNow to align IT resources with their long-term digital-transformation strategy, optimize business processes and increase operational efficiency.
Awards and Recognition
NTT DATA has been recognized for its innovative use of technologies and solutions that help customers drive innovation. Explore the details of each award and recognition below.
Resource Library
Explore the latest research, insights, guides and news on the most crucial topics in workplace omnichannel support.
