Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
  • CCNP or equivalent certification
  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
  • Microsoft Certified: Azure Administrator Associate
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)
  • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
  • SAP Technology Consultant
  • SAP Certified Technology Associate - SAP HANA 2.0
  • Oracle Cloud Infrastructure Architect Professional
  • IBM Certified System Administrator - WebSphere Application Server Network

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

What you'll be doing

Key Responsibilities

Marketing support – 70%

• Works closely with the Marketing team to help with the development and execution of marketing campaigns in line with business objectives and revenue targets
• Assists with the program coordination contributing to partners committing investment for incremental marketing activities or resources in the appropriate areas
• Supports the development of marketing collateral that enable sales and generate interest, including contributing to bid and proposal content
• Assists with finance administrative matters related to marketing activities such as vendor onboarding, payment processing, and tracking
• Maintains and manages client/buyer database with regular updates
• Collaborates with Marketing team and vendors to coordinate with internal Sales team on sales enablement activities and networking events on regional and global scale

Executive administration support - 30%

• Provides administrative assistance with electronic diaries and scheduling commitments, including travel itineraries management
• Supports meeting agendas preparation, meeting logistics arrangement, minutes of meeting distribution & follow-up on outstanding items
• Drafts routine correspondence, prepares reports and statistical information ensuring distribution to the relevant internal stakeholders
• Provides assistance with the management and maintenance of hard copy and electronic filing system
• Supports flow of information to internal and external stakeholders.
• Provides assistance with any other administrative-related requests

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Marketing Management or related field.

Required Experience:

• Fresh graduates are encouraged to apply
• Entry level marketing experience.
• Entry level experience working in a similar role and preferably within a similar type of working environment.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Director Construction is responsible for project oversight, direction, and strategy over multiple $100+ Million data center construction projects, particularly relating to safety, schedule, scope, budget, and quality.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for the preparation of scopes of work, safety, project delivery resource requirements, cost estimates and budgets, work plan schedule and milestones, quality control, and risk identification.

• Responsible for leading construction teams to achieve project goals related to cost, schedule, and safety.

• Oversees General Contractor, project teams, direct contractors (ex. Commissioning Agents), third party testing agencies, the project controls and MEP teams for each project.  Responsible for tracking project timelines to ensure milestones re being met by each of these entities.

• Ensure construction team liaisons with Architect/Engineer to ensure preconstruction and construction activities are harmonious and coordination of activities happen in timely manner (ex. submittal approvals, RFI responses, etc.).

• Leads the project delivery resources/team providing project guidance and direction to achieve project goals. Implements communication plan for meetings and written reports/meeting minutes to keep client and project resources informed.

• Responsible for change management for projects.

• Reports status and variances. Creates action plans to meet objectives, budget and schedule. Implements change management routines to assess change requests, make recommendations, secure RDC approvals, and issue change orders.

• Assesses change requests to determine impacts to scope, budget, schedule, quality and risk. Demonstrates ability to identify project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks.

• Provide constructability reviews and Value Engineering (VE) into design process.

• Validate that drawings and specifications accurately reflect the desired construction quality and ensure any item requiring remediation is documented and remediated to owner satisfaction.

• Ensure all field installations are in accordance with the design.

• Ensure all Contractors and Suppliers are following safety best practices.

KNOWLEDGE, SKILLS & ABILITIES

• Understanding of Project Management, Planning, Construction Management, and Data Centers.

• Demonstrated leadership ability in dealing with Owners, Architects, Contractors, and internal stakeholders.

• Extensive knowledge of prime contracts including lump sum, GMP, hard bid, negotiated, design-build, etc.

• Extensive knowledge of schedule, cost control, budgeting, and value engineering.

• Familiarity of all aspects of building to include site work, core, and shell, mechanical and electrical, utilities, finishes, etc.

• Ability to work in an international team environment and interact with all levels of management, including C-Suite reviews.

• Strong executive presence – able to convey complex and technical concepts to a non-construction audience.

• Must be very organized, analytical, and structured with excellent communication and problem-solving skills.

• Ability to demonstrate strong capability and expertise in Primavera, MS Project, MS Excel, PowerPoint, and SharePoint.

• Able to be highly confidential.

• Manages stress and/or fast pace effectively.

#GlobalDataCentersCareers
 

EDUCATION & EXPERIENCE

• Bachelor’s degree in business, construction management or relevant field required.

• 15+ years’ experience in any General and/or Specialty Construction Project Management with 10+ years with mission critical facilities a plus

• Experience in managing $100M+ projects

• Experience in urban environments with difficult logistics and fast-track schedules

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending on project site.

• Able to hear and speak into a telephone.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required computer keyboard, mouse, and other technical instruments.

• Able to lift and carry up to 50 lbs.

WORK CONDITIONS

• 60%: Construction jobsite at various levels of development

•  This position is expected to be remote for the foreseeable future with occasional need to be on-site in a shared space.

SPECIAL REQUIREMENTS

• Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 157,000 - $ 225,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Principal Networking Managed Services Engineer is a highly skilled engineering role, responsible for creating and maintaining the Network Infrastructure of managed service to clients.

This role is a key technical leader responsible for designing, implementing and managing highly complex networking solutions for clients.

As a subject matter expert with extensive expertise in networking technologies and managed services, this role acts as a consultant in the field ensuring highly complex contracted Managed Services outcomes are delivered to the client.

The Principal Networking Managed Services Engineer guides other engineers within the team and collaborate with cross-functional teams and serve as a subject matter expert in networking solutions and may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Creates and maintains the Network Infrastructure of managed service to clients.
• Provides highly technical or sophisticated in nature support across Networking technologies/Network solutions.
• Provides consultancy support where fourth-line engineer teams were unable to resolve the problem.
• Shares such knowledge, to resolve issues, documents them, and pushes the knowledge down to other engineers.
• Acts as emergency support contact as needed, for critical client and business-impacting issues.
• Communicates with other teams and clients for extending support.
• Leads the design and architecture of managed networking solutions for clients, considering their unique requirements and business objectives.
• Oversees the implementation of networking solutions, including network design, configuration, and deployment and ensures adherence to best practices and industry standards.
• Monitors and optimizes the performance of clients' network infrastructures, identifying and resolving issues proactively.
• Implements and maintains network security measures, ensuring compliance with relevant industry regulations and data protection standards.
• Leads the troubleshooting and resolution of highly complex network-related incidents and problems and provides technical expertise and guidance to resolve critical issues.
• Continuously identifies opportunities to improve network performance, security, and service delivery, driving process enhancements and technological advancements.
• Creates and maintains comprehensive technical documentation, including network diagrams, configurations, and operational procedures.
• Develops scripts and automation solutions, streamlining network operations, and enhancing efficiency.
• Plays a pivotal role in deploying and managing networking solutions, integrating automation tools, and driving innovation to meet the evolving needs of clients.
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Excellent problem-solving skills with ability to identify complex network issues, brainstorm potential solutions and choose the best way to resolve an issue.
• In-depth knowledge of networking technologies, including routing, switching, security, and wireless networking.
• Excellent understanding of managed services concepts.
• Excellent knowledge of network monitoring and management tools for performance optimization and troubleshooting.
• Demonstrates leadership skills, with effective communication and interpersonal skills to interact with clients, vendors, and internal teams.
• Project management skills and the ability to handle multiple tasks and priorities effectively
• Excellent scripting/programming skills.
• Strong scripting skills in languages such as Python, Perl, or Ruby, and experience with automation tools like Ansible, Puppet, or Chef.
• Additional skills proficiency such as (but not limited to) -
  • Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP / CCIE / JNCIE / JNCIP / Automation certifications or equivalent preferred.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

• Extended Managed Services experience.
• Extended knowledge and experience in ticketing tools, preferably Service Now.
• Extended experience working in multiple large Global Enterprise client outsourcing projects.
• Extended vendor management experience.
• Extended in-depth experience and understanding of the IT industry and standards for IT service management.
• Extended experience in more than one area of expertise.
• Extended experience across Emerging technology and trends impacting IT operations.
• Extended experience in designing, implementing, and managing complex enterprise networking solutions.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group. Their primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Roles and Responsibilities:

• Monitors client infrastructure and solutions
• Identifies problems and errors prior to or when they occur
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
• Investigates first line incidents assigned and identifies the root cause of incidents and problems
• Provides telephonic or chat support to clients when required
• Schedules maintenance activity windows for patching and configuration changes
• Follows the required handover procedures for shift changes to ensure service continuity
• Reports and escalates incidents where necessary
• Ensures the efficient and comprehensive resolutions of incidents and requests
• Updates existing knowledge articles or create new ones
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
• May also contribute to / support on project work as and when required
• May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurized environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• CCNA or relevant level 1 Network Security certification is good to have. Certifications carry additional weight on a candidate’s qualification for the role.

Required Experience:

• Entry-level experience with troubleshooting and providing the support required in security / network/ data centre/ systems/ storage administration and monitoring Services within a medium to large ICT organisation
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.)
• Working knowledge of ITIL processes

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

A Senior Client Manager elsődleges kapcsolattartója a hozzárendelt ügyfeleknek, kezeli azok értékesítési tevékenységeit. Felelős a kitűzött árbevétel és fedezet célok eléréséért, valamint az értékesítési lehetőségek maximalizálásáért - az ügyféligények az NTT termék, megoldás és szolgáltatás kínálatával való összekapcsolásával. Új vevői igények esetén a társosztályokkal, szakmai csapatokkal együttműködve támogatja a megoldások kidolgozását, testre szabását.

What you'll be doing

Feladatok:

• Hozzárendelt kiemelt ügyfelekkel való folyamatos kapcsolattartás
• Új vevői igények felmérése, az NTT termékportfóliójának pozícionálása, szolgáltatások és termékek értékesítése, szakmai tanácsok nyújtása
• Felelős az ügyfélajánlatok kidolgozásáért, a társosztályokkal, szakmai igazgatóságokkal való együttműködés során felügyeli és támogatja a személyre szabott ajánlatok, megoldások kidolgozását, azok pozícionálását
• Ügyfélpanaszok menedzselése, megoldása
• Folyamatos kapcsolattartás a gyártókkal, partnerekkel, beszállítókkal
• Szerződéskötés és rendelésfeldolgozás koordinálása, felügyelete
• Kollégák munkájának figyelemmel kísérése, támogatása
• Riportok készítése, céges elektronikus nyilvántartások vezetése
• Munkájához kapcsolódó belső és külsős képzéseken, oktatásokon való részvétel
• Részvétel a vállalat értékesítési startégiájának fejlesztésében
• Riportok/vezetői összefoglalók készítése, prezentációja

Elvárások:

• Felsőfokú végzettség, preferáltan IT / értékesítési területen
• 5 év értékesítési tapasztalat IT, vagy telekommunikációs szektorban
• Nagy accountok-ok kezelésében szerezett tapasztalat
• Stratégiai szemlélet
• Üzletfejlesztési tapasztalatok
• Nagyfokú önállóság
• Erős döntési képesség, szervező- és problémamegoldó készség
• Ajánlatok kidolgozásában szerzett tapasztalat
• Kiváló kommunikációs készség magyar és angol nyelven, ügyfélközpontú gondolkodásmód
• Felhasználói szintű számítógépes ismeretek (Word, Excel)
• Kiváló prezentációs készség
• Informatikai szektor és IT termékek széleskörű ismerete

Amit kínálunk:

• Teljesítmény arányos, versenyképes jövedelem
• Cafetéria
• Egészségügyi szolgáltatás ellátás (Medicover)
• Telefon, laptop
• Home Office lehetősége betanulás után
• Céges autó magánhasználatra is
• Rugalmas munkaidő
• Hosszú távú fejlődési lehetőség

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies.

The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations).

This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site.

In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

What you'll be doing

Role Summary

Working under the direction of the PMO, this position is responsible for the governance, coordinated management, and performance of multiple related client projects within the Cloud & Security Project Management Organization.  The Program Manager leads the team or teams responsible for delivering a program’s products, services, and outcomes and is accountable for the overall success of the program.

Objectives

• Ensure that overall program structure and program management processes enable the program and its component teams to successfully deliver the intended outcomes and results.
• Ensure that component projects and program activities are coordinated, organized, and executed in a consistent manner and within established standards.
• Maintain continuous alignment of program scope and goals across component projects to ensure successful achievement of program outcomes and results.
• Serve as an influential leader by demonstrating professionalism and passion for success, fostering collaboration and teamwork.

Responsibilities

• Clearly communicate program objectives to project teams and ensure common understanding of program goals, intended results, and success criteria.
• Ensure that the importance of each of a program’s components is recognized and well understood.
• Demonstrate effective and appropriate leadership and provide direction to the program team.
• Provide support and guidance to component project managers on individual project initiatives within the program.
• Approval of component project plans and schedules.
• Creation of a deliverable-based and milestone-driven program schedule and managing to that schedule.
• Integrate and coordinate activities across component projects.
• Establish priorities for and drive execution of multiple concurrent activities despite ambiguity and/or complexity.
• Maintain continuous alignment of program scope and objectives.
• Modify and adjust strategy and plans as required to ensure successful completion of project and program objectives and deliverables.
• Coordinate resource sharing among component projects to the overall benefit of the program.
• Monitor and manage program-level R.A.I.D. items.
• Monitor and manage the following at the program level:
  • Change Management
  • Schedule Management
  • Scope Management
  • Stakeholder Engagement & Management
• Host, conduct, and facilitate weekly program status meetings (internal and client facing)
• Prepare professional and thorough weekly client-facing program status reports.
• Facilitate problem resolution and drive root cause analysis.
• Escalate key risks, issues, action items, and decisions to primary stakeholders and management in a timely manner.
• Host, conduct, and facilitate Steering Committee and Executive Board Review meetings.
• Accountable for financial management of the program including forecasting and revenue conversion according to plan.
• Obtain final deliverable approval from client.

Required Experience

• Minimum 10 years of professional experience
• Minimum 10 years of formal Project Management experience utilizing a consistent and methodical approach to project delivery based on PMI PMBOK standards and industry best practices.
• Proven experience managing complex IT projects with focus on data center infrastructure and large-scale migrations, public cloud greenfield, brownfield, and transformation, as well as hybrid cloud.
• Experience managing concurrent programs and project teams in a matrix organization.

Required Qualifications:

• Bachelor's degree or equivalent Project Management work experience
• PMI PMP or PgMP certification

Required Skills

• Strong working knowledge of the principles, practices, processes, tools, and techniques of program and project management.
• Demonstrated ability to manage multiple, concurrent projects; demonstrated experience in program management processes.
• Superior leadership skills. Ability to effectively motivate and leverage a global, geographically dispersed, fast paced team of high performing individuals.
• Exceptional communication skills.  Must be comfortable communicating with C-level staff and possess demonstrated experience in making articulate and effective oral presentations to a variety of audiences.
• Advanced interpersonal skills.  Ability to establish productive and collaborative relationships with team members and stakeholders; business acumen, negotiation, influence, and conflict resolution skills.
• Detail and big picture oriented.  Able to manage details while taking a holistic, view of the program.
• Analytical skills. Ability to assess a variety of situations, issues, and challenges and make informed yet quick decisions in the best interest of the program.
• Integration skills. Ability to describe and present a program’s strategic vision and plan holistically, ensuring continuous alignment of program component plans with the program’s goals.
• Proactive self-starter able to operate independently with minimal guidance by management in a fast paced and dynamic environment.
• Keen organization and time management skills
• Ability to meet deadlines under pressure.
• Extensive experience in meeting planning and facilitation.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Smartsheet.
• Proficient with Project Management tools including MS Project.

Plus Skills

• Waterfall and Agile SDLC methodology experience
• Lean Six Sigma Certification
• ITIL Foundation Certification
• Professional Services background
• Experience with compliance and audit requirements
• Experience with ServiceNow preferred

Working Conditions

• General office environment
• Travel may be required up to 50%
• This role requires flexibility, as off-hours activity will be needed to support initiatives and coordinate across a globally dispersed team.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Paralegal/Contracts Administrator is an experienced professional with relevant real estate and construction experience who provides a broad range of legal support and is responsible for contract administration functions necessary to ensure the work of the Legal Department runs smoothly, effectively and contributes to the overall productivity of the team. This position handles information of a highly confidential and critical nature and is focused on contract management functions including tracking deliverables; organization and management of contracts; creation and management of contract templates; managing calendars, meetings, and schedules; etc. Additionally, the Paralegal/Contracts Administrator is the primary point of contact for legal contracting needs from the Real Estate and Facilities (including real estate acquisition), Critical Facilities, Engineering, Construction, and Sales Departments. This individual must possess excellent communication and interpersonal skills to interact with all levels of the company, as well as external vendors, clients, and outside counsel with oversight by the Legal Manager – Paralegal.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Day to day management of Contract Lifecycle Management software.

• Analyzing title documents and legal descriptions of property.

• Assisting with title and escrow process, reviewing documents and making recommendations

• Review of incoming contracts to determine whether legal review is required under existing policies and procedures.

• Organizes all incoming contracts and correspondence, including improvement of existing file system.

• Ensures all contracts are properly screened, signed and stored.

• Review of all final contracts for conformity with a checklist of key items to ensure accuracy, and obtain corrections if needed.

• Revision of designated terms to conform to required standards, such as proper naming, formatting, dates of execution.

• Calendaring of key deadlines from executed contracts with appropriate departments and/ or in appropriate systems.

• Compose and prepare legal correspondence, under the supervision of corporate counsel.

• Gather and prepare information needed for meetings with internal managers or external sources.

• Maintain, monitor, and update Salesforce and DocuSign templates and forms.

• Periodic audit of Legal template use by other departments.

• Track all Real Estate & Facilities, Critical Facilities Engineering, Construction, and Sales requests, follow up with legal team and provide updates to requesting department.

• Interface with Sales as needed regarding sales orders and agreements in Salesforce.

• Upload and circulate all contracts for execution, follow through on collection of all signatures and save final, completed document.

• Maintain client contract termination information through Salesforce.com.  Interact with colleagues regarding updates and other changes/modifications.

• Assist with review of Non-Disclosure Agreements.

• Assist legal team in updating and revising significant contracts in coordination with other departments.

• Performs other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

• Experience assisting with construction matters and as well as assisting with real estate acquisition and development, title and escrow, real estate divestment, real estate related matters including easements and commercial leasing

• Experience with regulatory compliance in the construction, purchase, and sale of property.

• Understanding of contracts, lease agreements, and closing documents.

• Able to maintain highly confidential information.

• Excellent proficiency with computers to include the utilization of programs such as Word, Excel, Power Point, Outlook, SharePoint and DocuSign. Experience with Salesforce a plus.

• Knowledge of OneTrust, DocuSign CLM, or similar program preferred.

• Relies on experience and judgment to plan and accomplish goals.

• Must be capable of handling multiple projects simultaneously with little supervision.

• Excellent interpersonal skills, capable of interacting with all levels and departments.

• Manages stress in a fast-paced environment effectively.

• Work is done independently in areas of core competency and is reviewed at critical points.

• Self-starter, well organized, effectively manages stress in a fast-paced environment and produces consistent, positive results under deadline pressure.

• Ability to work well both independently and as part of a highly collaborative team.

• Excellent verbal and written communication skills.

#GlobalDataCentersCareers
 

EDUCATION & EXPERIENCE

• High school diploma or GED.

• Associate degree or equivalent experience usually obtained with 4 years of job-related experience or Bachelor’s degree.

• A minimum of four years progressive administrative experience in a legal or executive environment (in addition to education/experience listed above).  Preference given for experience in a transactional legal practice or corporate legal department.

• Paralegal certification required.

• Notary certification preferred, or to be in process. 

• Project coordination preferred.

• Continued specialization and advanced certification in relative areas required.

PHYSICAL REQUIREMENTS

• Primarily sitting with some walking, standing, and bending.

• Ability to communicate and interact with others.

• Able to hear and speak into a telephone.

• Ability to lift and carry up to 20 lbs.

• Close visual work on a computer terminal.

• Perform work during US business hours and time zones.

WORK CONDITIONS & OTHER REQUIREMENT

• Standard remote office environment, perform work from a remote location with stable internet connection.

• Extensive daily usage of workstation or computer and telephone.

• Perform work during US business hours with flexibility to participate in occasional calls across global time zones.

• Occasional travel, approximately 5-10% of the time.

• Must possess a current, valid state-issued driver’s license.

This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working remotely and use of a personal mobile device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $ 77,600 - $ 127,000.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

Remote Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

The primary objective of this role is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration.

The Managed Services Cross Technology Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Monitors client infrastructure and solutions.
• Identifies problems and errors prior to or when they occur.
• Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
• Investigates first line incidents assigned and identifies the root cause of incidents and problems.
• Provides telephonic or chat support to clients when required.
• Schedules maintenance activity windows for patching and configuration changes.
• Follows the required handover procedures for shift changes to ensure service continuity.
• Reports and escalates incidents where necessary.
• Ensures the efficient and comprehensive resolutions of incidents and requests.
• Updates existing knowledge articles or create new ones.
• Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

• Diploma/ degree holders preferably in IT/ Computer Science - open to consider fresh graduates
• Minimum 1-2 years of related IT helpdesk/ customer service working experience is highly preferred but not a must
• Basic IT Skill; using PC on daily basis
• Language requirement:
• For non-native (local / Japanese-speaking candidates): Advanced to fluent level in Japanese language (reading, writing & speaking, minimum JLPT N3 is required) 
• For Japanese native candidates: Intermediate to business level English

Advantageous Certifications (not mandatory, but good to have)

• Up-to-date and relevant ITIL certification
• COMPTIA
• Any certificate related to M365
• Service Desk Analyst
• BJT (Business Japanese Proficiency Test)

Required Experience:

• Entry-level experience with troubleshooting and providing the support required in security / network/ data center/ systems/ storage administration and monitoring Services within a medium to large ICT organization.
• Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Security, Network, Data Centre, Telephony, etc.).
• Basic knowledge of ITIL processes.

Advantageous Experience

• Experience in customer service especially in Japanese

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Skilled Business Development Representative is a skilled and experienced resource, responsible qualifying client leads generated through marketing campaigns, social media, or specific client or industry events.

This role forms part of the marketing demand generation team responsible for managing marketing campaigns, social media, and specific client or industry events to generate leads to drive pipeline growth.

This role is responsible for passing all qualified leads onto the relevant sales team for further engagement and opportunity creation.

What you'll be doing

Key Responsibilities:

· Identifies leads that comes through Salesforce and validates them.

· Manages the process of uploading the leads from other sources such as (but not limited to) marketing events, marketing campaigns, social media or industry events

· Validates all the leads using tools such as (but not limited to) LinkedIn, Client 360, Email or telephone, to ensure they meet requirements.

· Qualifies all leads before they are assigned to the relevant sales team.

· Collaborates with relevant sales team to ensure opportunities for assigned leads are created where applicable and to ensure values are added to the marketing driven opportunities where applicable.

· Supports with reporting to relevant stakeholders on the pipeline, as well as BDR leads reports.

· Presents at monthly pipeline review meetings with sales leadership and supports the sales team with bottom of the funnel numbers where required.

· Setting up of appointments with the prospective clients and sales team, as well as following up with sales to ensure the status is updated on Salesforce.

· Manages the process of rejecting, accepting and recycling leads as per the MQL definition.

· Nurtures prospect accounts and moves them from marketing qualified leads to sales qualified leads.

· Documents and explains clients’ desired outcomes strategically for specific opportunities.

· Responsible for performance reporting and data analysis to identify gaps and opportunities to grow pipeline.

Knowledge and Attributes:

· Proactive approach to qualifying leads, collaborating with others, and following through on leads.

· Attention to detail.

· Analytical and ability to work with data.

· Knowledge of Microsoft Excel.

· Knowledge of MS PowerBI, Salesforce

· Excellent verbal and written communications skills and awareness to communicate and engage with prospective clients.

· Good in building relationships.

· Understanding of the Technology & System Integration industry.

Academic Qualifications and Certifications:

· High school diploma or equivalent qualification.

Required Experience:

· Must have experience in a similar role such as technology or software tele sales type role, or in a business-to-business lead generation role or inside sales experience.

· Working experience with Salesforce.com or other sales automation or prospecting tools.

· Lead generation using web-based and social media type platforms.

· Solid prior experience gained within a Marketing environment is highly beneficial.

Knowledge and application:

· Skilled resources who complete tasks in resourceful and effective ways.

· Works on assignments requiring considerable judgment and initiative.

Problem solving:

· Understands implications of work and makes recommendations for solutions.

Interaction:

· Acts independently to determine methods and procedures on new assignments.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

The Managed Services Cross Technology Engineer (L2) focuses on second-line support for incidents and requests with a medium level of complexity and focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Communicates with other teams and clients for extending support.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other related task as required.

Knowledge and Attributes:

• Ability to communicate and work across different cultures and social groups.
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
• Ability to maintain a positive outlook at work.
• Ability to work well in a pressurized environment.
• Ability to work hard and put in longer hours when it is necessary.
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).
• Relevant certifications include (but not limited to) -
  • CCNP or equivalent certification
  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have
  • Microsoft Certified: Azure Administrator Associate
  • AWS Certified: Solutions Architect Associate
  • Veeam Certified Engineer
  • VMware certified Professional: Data Centre Virtualization
  • Zerto, pure, vxrail
  • Google Cloud Platform (gcp)
  • Oracle Cloud Infrastructure (oci)
  • SAP Certified Technology Associate - OS DB Migration for SAP NetWeaver 7.4
  • SAP Technology Consultant
  • SAP Certified Technology Associate - SAP HANA 2.0
  • Oracle Cloud Infrastructure Architect Professional
  • IBM Certified System Administrator - WebSphere Application Server Network

Required Experience:

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Center Technician provides a working level of data center knowledge and is responsible for the operational integrity and regulatory compliance of the data center electrical, mechanical, and fire life safety systems.

The Data Center Technician maintains and follows the processes that maximize customer uptime in the most cost-effective way. Ensures that data center problems are identified and repaired quickly, that contractors deliver quality services, and that internal customer demands are met.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops creative approaches to keep operational costs to a minimum, improve efficiency, and implement new strategies.  Systems of responsibility include:

• Mechanical responsibilities will include chilled water systems and components, HVAC systems such as roof top units, CRAC/CRAH units, and humidification systems.

• Electrical responsibilities will include electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load.

• Fire Life Safety responsibilities will include wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.

• Tests performance of electromechanical assemblies and electronic voltmeters.

• Reads blueprints, schematics, diagrams, or technical order to determine methods and sequences of processes.

• Inspects parts for surface defects.

• Installs electrical or electronic parts and hardware in housings or assemblies, using hand tools.

• Aligns, fits or assembles component parts, using hand or power tools.

• Operates, monitors, maintains, and responds to abnormal conditions in facilities systems. Areas include: Mechanical, Electrical, Fire Life Safety, and Building Monitoring and Control

• Analyzes systems to ensure best practices for both internal and external customers

• Provides feedback to DCO Engineering on the effectiveness of existing standards and processes

• Works with contractors and consultants to review quality assurance for all system expansions, corrections, and upgrades

• Works with the CF Ops Lead Technician to track and complete an aggressive preventive and predictive maintenance program

• Ensures data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new technologies and improving overall efficiency, and cost reduction. 

• Manages systems to avoid unplanned customer-impacting events

• Works with CF Ops Lead Technician to determine maintenance requirements for mechanical, electrical, and fire life safety systems.

• Performs other duties as assigned

• Regular, predictable attendance is essential to satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Possess an understanding of the mechanical, electrical, and fire life safety systems used in a data center environment including, but not limited to the following: electrical distribution and layout, Transformers, PLC’s, Generators, Switchgear, UPS systems, STS’, ATS’ PDU’s, Chilled Water Systems, CRAC/CRAH’s, Pre-Action Sprinkler Systems

• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

• Current knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

• Familiarity with data trending / tracking and analysis and the ability to utilize a PC based integrated critical monitoring systems

• Ability to process Hands and Eye requests as required i.e., Tape Rotation, Rack and Stack of equipment, inventory hardware, power cycle devices, patch cable install/removal

• Demonstrated hands-on experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including:

  • Chilled Water Systems

  • Large Centrifugal Chillers

  • Cooling Towers

  • Heat Exchangers

  • Water Treatment Systems

  • VFD’s and Pumps

  • HVAC equipment

  • CRAC/CRAH’s

  • Humidification Systems

  • Water heaters

  • Water/Air filters

  • BMS and PLC Controls

  • Emergency Standby Diesel Generator Systems

  • Fuel/Oil systems,

  • 480/277 and 208/120 electrical generation and distribution

  • Static UPS Systems

  • Double Interlock Pre-Action Systems

• Excellent communication skills, both written and oral

• Proficient with MS Office Suite (Word, Excel, PowerPoint, Project)

• Ability to communicate effectively with customers and internal staff and effectively work in team environment

• Ability to coordinate, supervise, and communicate with contractors who perform maintenance or upgrade work on these systems.

• Ability to learn quickly and address issues as they arise during normal working hours or after hours.

• Ability to operate in and promote a rigorous process-driven team environment

• Ability to logically analyze and solve problems

• Ability to effectively multi-task multiple projects

• Ability to operate Hand and Machine Tools (hammer, drill, saw, etc.)

• Ability to operate electrical tools such as a multi-meter or infrared camera

• Ability to operate a forklift

• Must be comfortable working in a high stress, fast paced environment with shifting priorities.

• Must be able to work on a shift which may require nights, holidays, and some weekends.

• Possess critical thinking and complex problem-solving skills

#GlobalDataCentersCareers

L1 EDUCATION & EXPERIENCE

• High School Diploma required.

• Associate’s Degree or equivalent education and/or work experience and a minimum of 2 years in a mechanical/electrical position within critical facilities (preferably a data center, hospital, semi-conductor, or power plant) required.

• CPR/First Aid and NFPA70E Certified during employment.

• Possession of an OSHA approved forklift certification or the ability to obtain one after hire required.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.

• Ability to communicate effectively with verbal, visual and listening skills

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

• Able to lift and carry heavy equipment, up to 50 pounds.

• Ability to climb ladders and work on raised platform.

WORK CONDITIONS

• Data Center environment with varying temperatures and loud noises.

• Potential extensive daily usage of workstation or computer.

• Must work on-site; no telecommuting permitted.

SPECIAL REQUIREMENTS

• Must be willing to be part of the after-hours notification and escalation protocol.

• Must wear leather close-toed shoes with a solid rubber sole.

• Must possess a current, valid state-issued driver’s license.

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.80 - $ 41.60 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.

This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.

This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.

In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

What you'll be doing

Key Responsibilities:

• Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
• Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
• Works across multiple teams in the design of the Managed Service offering.
• Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
• Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
• Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
• Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
• Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
• Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
• Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
• Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
• Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
• Support the sales teams to have a commercial model discussion with the client.
• Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
• Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
• Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.

Knowledge and Attributes:

• Advanced understanding of cloud technologies, networking, security, and system administration
• Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
• Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
• Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
• Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
• Ability to work with costing models in partnership with sales and finance stakeholders.
• Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
• Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
• Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
• Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
• Analytical abilities to discover and analyze all input and data.
• Passion for staying abreast of related industry trends and best practices.

​

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in Information technology/systems or a related field.
• Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
• Scaled Agile certification or equivalent is desirable.
• Additional technology / vendor certifications are desirable, such as
• (any one or more) - Azure AZ900 – Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.

Required Experience:

• Advanced prior experience in managed service provider, or cloud services provider.
• Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
• Proof of structuring medium/large, multi-year profitable contracts.
• Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
• Advanced experience working in an environment with global delivery and in multiple geographies and industries

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Architect for Cybersecurity GTM in the APAC practice of NTT Data, Inc. Security business, this role will be dual reporting directly to the Cybersecurity Sales / Pre-sales leader in-country and to the APAC Cybersecurity leader. Your involvement in our pursuits and opportunities will start with the initial customer meeting and continue through the design phases of the security solution architecture and value realization. You must be a self-starter, require minimal supervision, and possess strong technical and design skills for enterprise environments. This position requires excellent communications skills (written and verbal), as well as the ability to work as part of a team.

What you'll be doing

Key Responsibilities:

• Acting as a technology security SME that understands the threat landscape, architectural models and solutions and possessing the ability to discuss and present to senior client stakeholders and technical members
• Taking customer’s technical, financial, and business requirements into consideration in order to recommend optimal security solution and also deliver presentation, proposals, included with bill of material as result
• Performing security solution workshops, solution demonstrations and Proof-of-Value engagements using our OEM partner products and our services
• Developing and/or enhancing security reference architecture for clients in key verticals such as BFSI, Public Sector, Healthcare, Manufacturing, Retail etc.
• Staying current with international security standards, best practices and in-country security regulations
• Working knowledge of security risk and control frameworks such as NIST CSF, ISO 27001, SABSA etc.
• Work closely with internal teams to increase the adoption of our cybersecurity solutions to customers through marketing campaigns, customer meetings, community building, and actively involved in executing Go-To-Market strategy for cybersecurity in-country
• Support security consulting pre-sales work (e.g. writing SoWs, proposals etc.)
• Support RFPs and large bids as a security SME working jointly with multi-BU stakeholders
• Be flexible to acquire new skills and show willingness in learning/re-learning and un-learning things as needed for the success of this role and the overall cybersecurity practice
• Demonstrate strong skills in analysing customer business processes and technical environments
• Acting as a Trusted Advisor to our clients on Cybersecurity domain
• Actively participate in knowledge sharing with all team members

Knowledge and Attributes:

• Solid client engagement skills coupled solid technical consulting aptitude.
• Understanding of the vendor’s products business and technology positioning.
• Excellent analytical and problem-solving skills, with the ability to assess risks, analyze complex security issues, and propose effective solutions.
• Ability to collaborate and communicate effectively with team members, contributing to their success.
• Broad product knowledge integrated with technology understanding.
• Strong knowledge of security domains, including network security, application security, cloud security, data protection, identity and access management, cryptography, and secure coding practices.
• Proficiency in enterprise architecture principles, frameworks (such as TOGAF), and architectural patterns for designing secure and scalable systems.
• In-depth understanding of security regulations, standards, and frameworks (such as ISO 27001, NIST, PCI DSS) and their practical application Basic understanding of key vendor subscription models such as Cisco EA 3.0.

Requirements:

• Possess at least 7-10 years of working experience related to cybersecurity pre-sales and architect roles
• Hands on experience with security solutions from Tier-1 Security OEMs
• Security architect experience supporting at least 3 of the key practice domains such as Network Security & SASE, Cloud Security, App & Data Security, Workplace Security, OT/ICS Security and Security Operations
• Required degree level education, or significant experience and track record with tertiary qualifications on relevant domains, including computer science, computer engineering and information security
• Being certified in CISSP, GIAC, Security+, CCSE, CCSK, CRISC will be an added advantage
• Certified in Tier-1 Security OEMs solution/capabilities
• Ability to work in a matrix organization
• Ability to work with diverse and dynamic teams
• Demonstrate excellent skills in structured problem-solving techniques, creativity and intelligence in the development of solutions to customer problems
• Be self-motivated and self-disciplined with a demonstrable and successful track record in delivering consultancy projects to all sizes of organizations
• Must have good presentation skills with the ability to present to audiences of both business and IT stakeholders
• Must have strong written communication, whiteboarding and writing skills

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.

This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

The Networking Managed Services Engineer (L3) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

• Total 5 to 7 years of experience Network Administrator
• Monitoring the members movement and guide them.
• Review and validate Process adherence forms from the members for access to DC.
• Escalation Management (Internal, within NSEIL and with OEM)
• Good communication skills
• Member asset tracking /management
• Process adherence monitoring and reporting.
• Ensuring implementations of new process and procedures introduced time to time.
• Mock and contingency drill support (weekends)
• 24x7 operations support (Network ops)

Academic Qualifications and Certifications:

• Degree or higher/Diploma.
• CCNA/CCNP

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.

Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

• Strong knowledge and Minimum 5 years Hands on Experience in 3 or more areas of security like (Security Incident and Event Management (SIEM) Qradar along with SOAR & TIP: Q Radar / Vulnerability Assessment Scanner(VAS):  Rapid 7 / Deception Technology).
• Experience in construction of SIEM content required to produce Content Outputs (e.g., filters, active lists, correlation rules, reports, report templates, queries, trends, variables)
• Experience in  packet level analysis
• Experience in Threat Hunting
• Experience in Designing and deploying use cases for SIEM and other security devices.
• Continuously monitor security alerts and events to identify potential security incidents or threats.
• Develop and implement incident response plans to address security breaches and mitigate potential damage.
• Conduct regular vulnerability assessment and penetration testing to identify and remediate security weaknesses.
• Maintain documentation of security procedures, incident reports and security policies.
• Stay updated on the latest cybersecurity threats and trends to proactively defend against emerging threats.
• Manage and maintain security tools such as SIEM, DAM, VAS and Deception technology.
• Monitoring of Qradar SIEM and investigating/closing out offenses.
• Finetuning configurations of the security solutions/components obtaining optimum usage of the system as per the client requirement.
• Manage the Analytics, Trending and new use case creation, log source and SLA management & reporting.
• Creating custom rules and configurations to tailor the SIEM solution to the client specific security needs.

Academic Qualifications and Certifications:

• Education:

  All B.E, B.Tech eligible except Mechanical and Civil.
  No 3 years degree program is eligible.
  No MBA with 3 years UG is eligible
   

Required Experience:

• Moderate level of relevant managed services experience handling Security Infrastructure.
• Moderate level of knowledge in ticketing tools preferably Service Now.
• Moderate level of working knowledge of ITIL processes.
• Moderate level of experience working with vendors and/or 3rd parties.

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Remote Technical Support Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients by identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role will restore service to clients by driving incidents to an effective resolution and ensuring all requests, process events and resolution incidents result in zero missed service level agreement (SLA) conditions.

What you'll be doing

Key Responsibilities:

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collect performance statistics and create reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
• Prioritizes and diagnoses incidents according to agreed procedures.
• Investigates causes of incidents and seeks resolution.
• Escalates unresolved incidents and follow up until incident is resolved.
• Provides service recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Maintains secure, accurate, complete, and current configuration on configuration items (CIs).
• Applies tools, techniques and processes to track, log and correct information related to CIs, ensuring protection of assets and components from unauthorized change, diversion, and inappropriate use.
• Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
• Maintains knowledge of specific specialisms, provides detailed advice regarding their application.
• Ensures efficient and comprehensive resolution of incidents, including ensuring that repairs are carried out by coordinating product requests, working with other team members.
• Provides continuous feedback to clients and affected parties and update all systems, portals and ticketing tools as prescribed by standard operating procedures.
• Identifies problems and errors prior to or when they occur.
• Logs all such incidents in a timely manner with the required level of detail with all the necessary.
• Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Knowledge and Attributes:

• Working knowledge of technical documentation.
• Knowledge on management agent concepts, redundancy concepts and remote console architecture within supported technical domain.
• Knowledge of vendor technologies, such as Cisco, Juniper , Aruba , RiverBed etc.
• Customer service orientated and pro-active thinking.
• Problem solver who is highly driven and self-organized.
• Good attention to detail.
• Good analytical and logical thinking.
• Excellent spoken and written communication skills.
• Team player with the ability to work well with others and in group with colleagues and stakeholders

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Required Experience:

• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.
• Entry level experience in relevant technology.

Workplace type:

Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Data Center Technician Apprentice is an entry level position that will work closely with Data Center Technicians to further develop and enhance their knowledge base & skills set. This position will assist in ensuring the operational integrity and regulatory compliance of the data center electrical, mechanical, plumbing, control and fire life safety systems is maintained.

This position will also be responsible to effectively carry out the duties and the processes that maximize customer uptime in the most cost-effective way. The Data Center Apprentice is expected to recognize data center problems and ensure they are quickly identified and properly escalated and if possible repaired quickly, provide oversight of contractors to deliver quality services, and that internal customer demands are met. The Data Center Technician Apprentice will develop their skills with hands on work, training, performing requested tasks, assisting in building rounds and maintenance.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Operate, monitor, maintain, and respond to abnormal conditions in multiple facility systems, areas include: Electrical, Mechanical, Plumbing, Fire Life Safety, and Building Monitoring and Control.

  • Mechanical areas of responsibility include: data center cooling solutions, to include chilled water systems and components, various HVAC systems such as roof top units, split units, DX, CRAC/CRAH units, and humidification systems, as well as Kyoto Cooling if so equipped.

  • Electrical areas of responsibility include: electrical/critical power distribution from the Utility/Generator main entrance switchgear through the UPS systems and distribution out to the customer load, and include load bank operations.

  • Plumbing areas of responsibility include: all water supply piping , fixtures, meters, backflow preventers, water heaters, boilers and plumbing fixtures, such as drinking fountains, sinks, sink drain, traps, trap primers, urinals and commodes, and also internal and roof drain systems.

  • Control system areas of responsibility include: electrical and mechanical controls systems operations and expected user knowledge.   

  • Fire Life Safety area of responsibility include: wet sprinkler systems and pre-action sprinkler systems as well as their associated fire detection devices and associated control system.

• Work with contractors and consultants for all system expansions, corrections and upgrades

• Work with the CFOps Data Center Technicians to determine the buildings maintenance requirements for mechanical, electrical, plumbing, control and fire life safety systems

• Assists the CFOps Data Center Technicians to track, document, and complete an aggressive preventive and predictive maintenance schedule

• Ensure data center operates at maximum operational efficiency, including analyzing existing operating conditions, recommending new approaches to operations and/or technologies, and improving overall efficiency and cost reduction. Assist with the management of data center systems to avoid unplanned, customer-impacting events

• Assist with the management of data floor and back of house/hotel load mechanical and electrical loading capacity thereby ensuring best use of available power and that the cooling system is operating at its highest efficiency

• Perform data trending / tracking and analyze the data

• Provide feedback to DCO Engineering on the effectiveness of existing standards and processes

• Develop technical writing skills in regard to the research & development of procedures for preventative or corrective maintenance activities.

• Install hot and cold aisle isolation barriers.

• Maintain client cages on the data floor.

• Order, track and restock facility related consumable items and parts ensuring performance at the lowest possible cost.

• Regular, predictable Attendance is essential for satisfactory performance.

KNOWLEDGE, SKILLS & ABILITIES

• Has a demonstrated technical ability applicable to data center operations as well as, innovative thinking cross functionally, including integrated systems and information technology (IT) experience

• Entry level knowledge of the electrical and mechanical systems used in a data center environment, including, but not limited to the following: electrical distribution and layout, transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems

• Entry level knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety

• Entry level knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations)

• Ability to rapidly learn and use PC based, integrated critical monitoring and control systems

• Proficient with computers to include the utilization of Microsoft programs such as Word, Excel, Power Point and Outlook.

• Ability to work in a team environment.

• Ability to work in a high stress, fast paced environment with shifting priorities.

• Ability to respond to emergency situations at the data center.

• Ability to work outside normal business hours, including weekends, late nights, holidays and on-call support.

• Ability to communicate effectively with verbal, visual and listening skills

• Good problem-solving skills.

#GlobalDataCentersCareers

EDUCATION & EXPERIENCE

• High school diploma or GED required.

• Associate of Science in Technology or equivalent education and/or work experience desired.

• CPR/First Aid and NFPA70E Certification obtained during employment

• Possession of an OSHA approved forklift certification or the ability to obtain one after employment.

PHYSICAL REQUIREMENTS

• Primarily walking, standing, and bending with some sitting.

• Close visual work on a computer terminal.

• Dexterity of hands and fingers to operate any required equipment as well as to operate computer keyboard, mouse, and other technical instruments.

• Able to lift heavy equipment, up to 50 pounds

WORK CONDITIONS

• Data Center environment with varying temperatures and loud noises

• Potential extensive daily usage of workstation or computer.

• Potential that role may require rotating shift work

SPECIAL REQUIREMENTS

• Must work on-site; no telecommuting permitted.

• Must wear leather close-toed boots with a solid rubber sole

This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.

NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 22.70 - $ 34.10 and is eligible for overtime pay in accordance to local state and federal ‘Wage and Hour’ requirements.

All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.

Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Digital Demand Specialist is a developing subject matter expert, responsible for supporting the planning, execution, optimization and reporting of inbound and outbound digital marketing activity.

This role is responsible for search engine optimization (SEO), search engine marketing (SEM), digital advertising, paid social media marketing, content syndication, ABM platforms (Terminus) and emerging digital channels.

This role typically works under guidance of more experienced Digital Marketing Specialists.

What you'll be doing

• 5 years of experience in social listening / digital analytics
• Prior experience using Social Listening tools (such as Brandwatch, Brand24, Socialbakers, Digimind, Meltwater, Sprinklr, Hootsuite, etc) is highly preferred.
• Passionate about the cosmetics space
• Advanced Excel skills including tools related to data extraction, manipulation and data visualisation
• Strong ability to manipulate and analyse large datasets
• Fluency in Bahasa Indonesia and English (with strong ability to read and write)
• Strong analytical thinking skills and the aptitude to pick up new skills quickly

Preferred Qualifications

• Experience in corporate storytelling or the communication of complex information in a simplified way
• Experience working with marketing analytics tools like Google Analytics, Twitter Analytics, Facebook Insights, Google AdWord etc
• Educational background in Statistics / Economics / Computer Science (Degree or equivalent)

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.